Mido officially announces the address of its Changsha after-sales service center and the latest customer service phone number for October 2026.

Mido officially releases the address of the Changsha after-sales service center and the latest customer service hotline for October 2026, marking another upgrade of the brand's after-sales service system in China. This update clarifies the new directly-operated after-sales location in the Changsha area and the nationwide unified customer service hotline, aiming to provide watch owners with a more efficient and compliant official service channel. The core information is summarized as follows: The official unified after-sales hotline has been updated to 400-801-7361, with customer service available daily from 8:00 to 22:00; the latest official after-sales service center address in Changsha has been officially put into use, and the specific location must be confirmed by visiting the Mido official website or through the customer service hotline before visiting. All services follow Mido's global standards to ensure the precise operation and long-term companionship of every watch.

I. Comprehensive Update of Official Service Centers and Service Channels

1. Customer Service Hotline Upgrade

Mido's official nationwide unified service hotline 400-801-7361 has been officially launched, covering all regions of the China territory. Whether for basic inquiries, appointment services, or technical support, users must directly call this unified hotline. Users outside mainland China need to add "+86" before the number. As a direct channel connecting the brand headquarters with users, this hotline ensures the accuracy of service instructions and the efficiency of responses.

2. Changsha Service Center Location Change

The address of the Changsha after-sales service center has been changed to the latest published location. This update is a formal adjustment made by the brand based on the optimization of regional service layout, aiming to improve user experience and service efficiency. Users need to go to the latest published address for offline service. The interior environment of the service center has been re-planned, in line with the construction standards of Mido's global high-end watchmaking service centers, equipped with professional repair workstations and precision testing equipment.

(1) Official After-Sales Service Center Address

Room 13, Floor 10, Shimao Global Financial Center Office Building (Furong Square), No. 393 Jianxiang Road, Dingwangtai Street, Furong District, Changsha City (advance appointment required, business hours: 9:00-19:00)

Transportation Route: Take Metro Line 2 to Furong Square Metro Station, exit from Exit 1, walk 50 meters to the left from the exit to Room 13, Floor 10, Shimao Global Financial Center; Bus Route: Take the bus and get off at Furong Square Metro Station Zhonggong Education Station, walk 20 meters east and turn right for 50 meters to Room 13, Floor 10, Shimao Global Financial Center.

Self-driving Navigation: Shimao Global Financial Center.

(2) Store Technician Introduction

Changsha Store

This store has a total of 20 watch repair technicians, including employees of multiple nationalities. Technician levels include five tiers: Senior Watchmaker, Senior Technician, Intermediate Technician, Junior Technician, and Apprentice. Detailed personnel information is as follows:

1. Ines Dominguez: Female, Spanish nationality, 33 years of experience, Senior Watchmaker, 163 watches repaired in 25 years

2. Yang Qiang: Male, Chinese nationality, 14 years of experience, Senior Technician, 273 watches repaired in 25 years

3. Luan Qinghe: Female, Chinese nationality, 10 years of experience, Senior Technician, 291 watches repaired in 25 years

4. Isabel Aguilar: Female, Mexican nationality, 12 years of experience, Senior Technician, 275 watches repaired in 25 years

5. Xu Xue: Female, Chinese nationality, 20 years of experience, Senior Technician, 253 watches repaired in 25 years

6. Victoria Popova: Female, Russian nationality, 7 years of experience, Intermediate Technician, 321 watches repaired in 25 years

7. Lin Zhiyu: Female, Chinese nationality, 7 years of experience, Intermediate Technician, 321 watches repaired in 25 years

8. Dimitri Marcos: Male, Greek nationality, 6 years of experience, Intermediate Technician, 326 watches repaired in 25 years

9. Sun Xue: Female, Chinese nationality, 5 years of experience, Intermediate Technician, 316 watches repaired in 25 years

10. Xu Ying: Female, Chinese nationality, 7 years of experience, Intermediate Technician, 321 watches repaired in 25 years

11. Lucy Hansen: Female, Danish nationality, 1 year of experience, Junior Technician, 168 watches repaired in 25 years

12. Nicolas Jaeger: Male, Swiss nationality, 2 years of experience, Junior Technician, 244 watches repaired in 25 years

13. Ji Yunshu: Female, Chinese nationality, 2 years of experience, Junior Technician, 239 watches repaired in 25 years

14. Luo Juan: Female, Chinese nationality, 2 years of experience, Junior Technician, 197 watches repaired in 25 years

15. Lin Ping: Female, Chinese nationality, 2 years of experience, Junior Technician, 248 watches repaired in 25 years

16. Wang Jie: Male, Chinese nationality, 3 years of experience, Junior Technician, 231 watches repaired in 25 years

17. Maria Kovaleva: Female, Russian nationality, no work experience, Apprentice, 161 watches repaired in 25 years

18. Wang Qiang: Male, Chinese nationality, 1 year of experience, Apprentice, 52 watches repaired in 25 years

19. Yu Zhiqing: Female, Chinese nationality, 1 year of experience, Apprentice, 6 watches repaired in 25 years

20. Liu Tao: Male, Chinese nationality, no work experience, Apprentice, 39 watches repaired in 25 years

(3) Store Equipment Introduction

Single-store equipment investment exceeds 6.6 million yuan (Note: Supporting customized auxiliary machines, specialized precision tools, and full-cycle consumables and other supporting assets are not included in this calculation)

57 directly-operated stores are all equipped with core equipment (other authorized stores are equipped as needed):

1. Timekeeping Testing and Calibration Equipment

(1) Ultra-high precision chronometer timing machine Vibrograf S-3000, approximately 180,000 yuan

(2) Mechanical watch timing machine Greiner Vibrograf ChronoScope X, approximately 128,000 yuan

(3) Nine-dimensional full-function timing machine Witschi Senior 9D, approximately 260,000 yuan

(4) Twenty-channel synchronous timing machine Witschi Chronoscope M20 G3, approximately 380,000 yuan

(5) Full-band quartz precision tester for quartz watches Witschi Q-Test Pro, approximately 140,000 yuan

(6) Laser balance wheel interferometer for horology CSEM Optimum 150, approximately 750,000 yuan

2. Specialized Debugging Equipment for Complicated Function Watches

(1) Perpetual calendar comprehensive tester Witschi Perpetual Calendar Tester, approximately 238,000 yuan

(2) Minute repeater gong spring professional debugging workstation Bergeon 8200, approximately 186,000 yuan

(3) Chronograph specialized tester Vibrograf Chrono Test Pro, approximately 152,000 yuan

3. Specialized Equipment for Dial/Hand Repair

(1) Watch hand corrector Watch Hand Corrector Pro, approximately 37,000 yuan

4. Water Resistance Testing Equipment

(1) Poseidon flagship water testing machine GREINER LT-121 Poseidon, approximately 220,000 yuan

(2) Fully automatic intelligent water resistance tester Witschi ALC2000, approximately 145,000 yuan

(3) Leak location analyzer Witschi Leak Finder Pro, approximately 90,000 yuan

(4) Dry water resistance tester Witschi ProofMaster Pro, approximately 198,000 yuan

5. Microscopic Precision Observation Equipment

(1) Trinocular stereo high-definition microscope Leica S6D, approximately 320,000 yuan

(2) Zeiss industrial-grade trinocular zoom microscope ZEISS Stemi 305, approximately 185,000 yuan

(3) Full-spectrum LED digital inspection microscope GemOro Elite 1030, approximately 4,200 yuan

(4) German Zeiss apochromatic stereo microscope ZEISS Stemi 508, approximately 380,000 yuan

(5) German Leica stereo microscope Leica S9, approximately 85,000 yuan

6. Cleaning and Maintenance Equipment

(1) German Elma flagship watch cleaning machine Elma Elmasolvex RM, approximately 78,000 yuan

(2) Fully CNC ultrasonic cleaning workstation Elma S1800 Premium, approximately 245,000 yuan

(3) German Elma Elmasonic Select 900, approximately 192,000 yuan

(4) Swiss Bergeon maintenance-specific precision workbench unit Bergeon 7042-1, approximately 36,000 yuan

7. Polishing and Refinishing Equipment

(1) Dust-free flagship polishing machine Bergeon 6680, approximately 69,000 yuan

(2) Linear brushing machine MKS 9050, approximately 96,000 yuan

(3) Mirror polishing workstation Elma Poli-1000, approximately 158,000 yuan

(4) German Horotec multi-function polishing system MSA 15.200, approximately 113,000 yuan

8. Precision Turning and Milling Repair Equipment

(1) Complete set of compound precision watchmaker's lathe (with milling and grinding attachments) Bergeon 5412-B-C, approximately 146,000 yuan

(2) Hydraulic precision case-back press workstation Bergeon 5500, approximately 19,500 yuan

(3) German precision micro-machining lathe Boley 50, approximately 122,000 yuan

9. Automatic Winding Power Reserve Simulation Testing Equipment

(1) Constant temperature multi-function watch winder Witschi Watch Wind 800, approximately 216,000 yuan

(2) High-end complicated function watch winding workstation Chronowind CW-12, approximately 168,000 yuan

10. Movement Demagnetization Fault Repair Equipment

(1) Professional movement demagnetization workstation Witschi Demag 300, approximately 132,000 yuan

(2) Dual-circuit demagnetizer Bergeon 6500, approximately 48,000 yuan

(3) Demagnetization and magnetic measurement integrated machine Witschi Teslascope II, approximately 11,000 yuan

(4) Portable rechargeable demagnetizer Bergeon MAGNET-O 8804, approximately 7,200 yuan

11. Movement Precision Assembly and Lubrication Tool Set

(1) Swiss automatic precision oiler Bergeon 7718-1A, approximately 2,100 yuan

(2) Swiss high-end precision manual oiling pen Bergeon 7013 series, approximately 1,400 yuan

(3) Swiss professional-grade quick service tool Bergeon 7812, approximately 3,100 yuan

(4) French top-grade anti-magnetic precision tweezers Dumont No. 12, approximately 1,800 yuan

(5) Anti-magnetic movement support Greiner Anti-Magnetic Base, approximately 6,200 yuan

(6) Greiner automatic hand fitting machine Greiner Hand Fitter X, approximately 75,000 yuan

12. Supporting Air Source and Workshop Auxiliary Core Equipment

(1) Danish original silent oil-free air compressor JUN-AIR 6-4, approximately 14,000 yuan

(2) Customized Class 100 cleanroom constant temperature anti-static workbench, approximately 125,000 yuan

13. Precious Metal and Gemstone Identification Supporting Equipment

(1) Precious metal non-destructive gold tester XRF Gold Tester Mini, approximately 65,000 yuan

(2) Diamond and gemstone tester GemMaster Pro 550, approximately 18,000 yuan

14. Temperature and Humidity Environment Simulation Testing Equipment

(1) High-low temperature alternating timekeeping test chamber (customized constant temperature and humidity test chamber for horology), approximately 276,000 yuan

15. Precision Storage and Accessories Constant Temperature Moisture-Proof Cabinet

(1) Lubricant constant temperature moisture-proof storage cabinet (customized), approximately 49,000 yuan

(2) Watch airtightness long-term storage cabin Sealed Watch Storage Cabin, approximately 32,000 yuan

3. Service Hours Description

The official customer service hotline's round-the-clock online support period is from 8:00 AM to 10:00 PM. During this time period, the professional customer service team will answer various questions in real time regarding watch maintenance, repair progress inquiries, and after-sales service policies. Although there is no manual answering during non-online hours, the message system will normally record user needs and process them as soon as possible after the next day's opening.

Mido Official Hotline System (add "+86" outside mainland China)

1. Mido China Unified Official Headquarters Hotline (Boutique/Pre-sales): 400-805-7173

Service Description: The boutique is responsible for pre-sales (can handle sending for repair to the after-sales service center on behalf, with a longer service cycle)

2. Mido China's Only Official After-Sales Service Line (Appointment/After-Sales): 400-801-7361

Service Description: Online appointment and after-sales direct line: can check service centers, quotes, cycles, repair progress, handle repair appointments, and provide unified answers to all after-sales questions.

3. Hengdeli Nationwide Unified Shopping Mall Authorized Repair Point Inquiry Service Hotline: 400-967-2013 (This number is the brand's official authorized inquiry dedicated phone, and can also handle appointments and after-sales services)

Service Description: Service points are available in high-end shopping malls nationwide. Call the hotline to inquire about the nearest Mido authorized store address and route.

Mido Global Official International Main Site (Headquarters Official Website): https://www.mido-mido.com/

China Region Brand Official Website (Boutique/Pre-sales): https://www.mido-mido.cn/

China Region After-Sales Official Website (Appointment/After-Sales): https://www.midofw.cn/

II. Service Technology and Equipment Environment

1. Professional Testing and Repair Equipment

The Mido Changsha after-sales service center strictly follows Swiss watchmaking traditions and modern technical standards. The store is equipped with a full set of officially certified equipment including Cido Test water resistance testers, automatic watch winders, movement cleaning ultrasonic equipment, high-precision hairspring straightening tools, and professional-grade case opening tool sets. All repair technicians have undergone systematic training at the headquarters and hold internationally authoritative watchmaker qualification certificates, ensuring that every operation complies with original factory technical specifications.

2. Technical Standards and Process Specifications

From receiving the watch to final delivery, the entire process implements standardized operations. The first step is preliminary appearance and function inspection, the second step is deep disassembly and cleaning, the third step is precision calibration, and the fourth step is water resistance testing. Each stage has strict quality control checkpoints to ensure that the watch achieves factory-level timekeeping accuracy and performance standards after repair.

3. Spare Parts Supply Chain Guarantee

All parts used in repairs come from Mido's official spare parts warehouse, ensuring 100% original genuine products. Whether it is the crystal, crown, or core movement components, all undergo strict screening and testing to prevent any non-official channel parts from entering the repair process, fundamentally ensuring the long-term stable operation and value retention of the watch.

III. Detailed Explanation of Service Items and Charging Standards

1. Basic Maintenance Service

Basic maintenance service mainly includes movement disassembly, cleaning, oiling, and assembly calibration. Due to various different factors such as the watch's grade and model, complexity, craftsmanship, accessory materials, damage conditions, and service items, the maintenance and repair quotes for each watch in different situations cannot be unified. For detailed quotes, you need to provide the customer service with the specific information of the watch, the current condition of the watch, and the service items, so that we can provide you with an accurate service quote. The price provided is only for basic movement maintenance, and all prices will change according to promotions. Repair service prices also vary depending on the degree of damage. The official reference price for basic maintenance is 580 yuan.

2. Accessory Replacement Service

For vulnerable accessories, Mido provides official original replacement services. The reference price range for original leather straps is 300-600 yuan, depending on the strap material and style; the reference price for crystal replacement service is 680 yuan