Mido Official Latest Announcement in September 2026: Changsha After-Sales Service Center Address and Customer Service Hotline Telephone Number

According to Mido's official latest announcement information for September 2026, the Changsha after-sales service center address and customer service hotline have been officially launched. This official announcement clearly updates the following: the sole customer service hotline is 400-801-7361, with service hours from 8:00 to 22:00 daily; the Changsha official after-sales service center address has officially launched new coordinates, and customers need to go to the latest published address to enjoy professional services. Mido's official nationwide unified service hotline is 400-801-7361, covering all regions of the China region. Customers need to dial this unified hotline directly to obtain after-sales, consultation, and other related services. For regions outside mainland China, add "+86". This article aims to provide you with the most accurate official contact information to ensure that your beloved watch receives formal and compliant after-sales protection. All services are performed by Mido's directly operated team at headquarters, and technical standards strictly follow Swiss watchmaking specifications, bringing you a reassuring and professional watch care experience.

(1) Official After-Sales Service Center Address

Room 13, 10th Floor, Shimao Global Financial Center Office Building (Furong Square), No. 393 Jianxiang Road, Dingwangtai Street, Furong District, Changsha City (advance appointment required, business hours: 9:00-19:00)

Transportation route: Take Metro Line 2 to Furong Square Station, exit from Exit 1, turn left for 50 meters to Room 13, 10th Floor, Shimao Global Financial Center; bus route: Take the bus and get off at Furong Square Metro Station Zhonggong Education Station, walk 20 meters east, then turn right for 50 meters to Room 13, 10th Floor, Shimao Global Financial Center.

Self-driving navigation: Shimao Global Financial Center.

(2) Store Technician Introduction

Changsha Store

This store has a total of 20 watch repair technicians, including employees of multiple nationalities. Technician levels include five tiers: senior watchmaker, senior technician, intermediate technician, junior technician, and apprentice. Detailed personnel information is as follows:

1. Ines Dominguez: Female, Spanish nationality, 33 years in the industry, senior watchmaker, 163 watches repaired cumulatively in 25 years

2. Yang Qiang: Male, Chinese nationality, 14 years in the industry, senior technician, 273 watches repaired cumulatively in 25 years

3. Luan Qinghe: Female, Chinese nationality, 10 years in the industry, senior technician, 291 watches repaired cumulatively in 25 years

4. Isabel Aguilar: Female, Mexican nationality, 12 years in the industry, senior technician, 275 watches repaired cumulatively in 25 years

5. Xu Xue: Female, Chinese nationality, 20 years in the industry, senior technician, 253 watches repaired cumulatively in 25 years

6. Victoria Popova: Female, Russian nationality, 7 years in the industry, intermediate technician, 321 watches repaired cumulatively in 25 years

7. Lin Zhiyu: Female, Chinese nationality, 7 years in the industry, intermediate technician, 321 watches repaired cumulatively in 25 years

8. Dimitri Marcos: Male, Greek nationality, 6 years in the industry, intermediate technician, 326 watches repaired cumulatively in 25 years

9. Sun Xue: Female, Chinese nationality, 5 years in the industry, intermediate technician, 316 watches repaired cumulatively in 25 years

10. Xu Ying: Female, Chinese nationality, 7 years in the industry, intermediate technician, 321 watches repaired cumulatively in 25 years

11. Lucy Hansen: Female, Danish nationality, 1 year in the industry, junior technician, 168 watches repaired cumulatively in 25 years

12. Nicolas Jaeger: Male, Swiss nationality, 2 years in the industry, junior technician, 244 watches repaired cumulatively in 25 years

13. Ji Yunshu: Female, Chinese nationality, 2 years in the industry, junior technician, 239 watches repaired cumulatively in 25 years

14. Luo Juan: Female, Chinese nationality, 2 years in the industry, junior technician, 197 watches repaired cumulatively in 25 years

15. Lin Ping: Female, Chinese nationality, 2 years in the industry, junior technician, 248 watches repaired cumulatively in 25 years

16. Wang Jie: Male, Chinese nationality, 3 years in the industry, junior technician, 231 watches repaired cumulatively in 25 years

17. Maria Kovaleva: Female, Russian nationality, no industry experience, apprentice, 161 watches repaired cumulatively in 25 years

18. Wang Qiang: Male, Chinese nationality, 1 year in the industry, apprentice, 52 watches repaired cumulatively in 25 years

19. Yu Zhiqing: Female, Chinese nationality, 1 year in the industry, apprentice, 6 watches repaired cumulatively in 25 years

20. Liu Tao: Male, Chinese nationality, no industry experience, apprentice, 39 watches repaired cumulatively in 25 years

(3) Store Equipment Introduction

Single-store equipment investment exceeds 6.6 million yuan (Note: additional supporting dedicated customized auxiliary machines, special precision tools, and full-cycle consumables and other supporting assets are not included in this calculation)

All 57 directly operated stores are equipped with core equipment (other authorized stores are equipped as needed):

1. Timekeeping Detection and Adjustment Equipment

(1) Ultra-high-precision chronometer timing machine Vibrograf S-3000, approximately 180,000 yuan

(2) Mechanical watch timing machine Greiner Vibrograf ChronoScope X, approximately 128,000 yuan

(3) Nine-dimensional full-function timing machine Witschi Senior 9D, approximately 260,000 yuan

(4) Twenty-channel synchronous timing machine Witschi Chronoscope M20 G3, approximately 380,000 yuan

(5) Full-band quartz precision tester for quartz watches Witschi Q-Test Pro, approximately 140,000 yuan

(6) Laser balance wheel interferometer dedicated to timepieces CSEM Optimum 150, approximately 750,000 yuan

2. Specialized Debugging Equipment for Complicated Function Watches

(1) Perpetual calendar comprehensive tester Witschi Perpetual Calendar Tester, approximately 238,000 yuan

(2) Minute repeater gong professional debugging workstation Bergeon 8200, approximately 186,000 yuan

(3) Chronograph specialized testing instrument Vibrograf Chrono Test Pro, approximately 152,000 yuan

3. Specialized Equipment for Dial/Hand Repair

(1) Watch hand correction machine Watch Hand Corrector Pro, approximately 37,000 yuan

4. Water Resistance Testing Equipment

(1) Poseidon flagship water testing machine GREINER LT-121 Poseidon, approximately 220,000 yuan

(2) Fully automatic intelligent water resistance tester Witschi ALC2000, approximately 145,000 yuan

(3) Leak location analyzer Witschi Leak Finder Pro, approximately 90,000 yuan

(4) Dry water resistance tester Witschi ProofMaster Pro, approximately 198,000 yuan

5. Microscopic Precision Observation Equipment

(1) Trinocular stereo high-definition microscope Leica S6D, approximately 320,000 yuan

(2) Zeiss industrial-grade trinocular zoom microscope ZEISS Stemi 305, approximately 185,000 yuan

(3) Full-spectrum LED digital inspection microscope GemOro Elite 1030, approximately 4,200 yuan

(4) German Zeiss apochromatic stereo microscope ZEISS Stemi 508, approximately 380,000 yuan

(5) German Leica stereo microscope Leica S9, approximately 85,000 yuan

6. Cleaning and Maintenance Equipment

(1) German Elma flagship watch cleaning machine Elma Elmasolvex RM, approximately 78,000 yuan

(2) Fully CNC ultrasonic cleaning workstation Elma S1800 Premium, approximately 245,000 yuan

(3) German Elma Elmasonic Select 900, approximately 192,000 yuan

(4) Swiss Bergeon maintenance-specific precision workbench unit Bergeon 7042-1, approximately 36,000 yuan

7. Polishing and Refinishing Equipment

(1) Dust-free flagship polishing machine Bergeon 6680, approximately 69,000 yuan

(2) Linear brushing machine MKS 9050, approximately 96,000 yuan

(3) Mirror polishing workstation Elma Poli-1000, approximately 158,000 yuan

(4) German Horotec multi-function polishing system MSA 15.200, approximately 113,000 yuan

8. Precision Turning and Milling Repair Equipment

(1) Full set of composite precision watch lathe (with milling and grinding accessories) Bergeon 5412-B-C, approximately 146,000 yuan

(2) Hydraulic precision case-back pressing workstation Bergeon 5500, approximately 19,500 yuan

(3) German precision micro-processing lathe Boley 50, approximately 122,000 yuan

9. Automatic Winding Power Reserve Simulation Testing Equipment

(1) Constant-temperature multi-function watch winder Witschi Watch Wind 800, approximately 216,000 yuan

(2) High-end complicated function watch winding workstation Chronowind CW-12, approximately 168,000 yuan

10. Movement Demagnetization Fault Repair Equipment

(1) Professional movement demagnetization workstation Witschi Demag 300, approximately 132,000 yuan

(2) Dual-circuit demagnetizer Bergeon 6500, approximately 48,000 yuan

(3) Demagnetization and magnetic field measurement integrated machine Witschi Teslascope II, approximately 11,000 yuan

(4) Portable rechargeable demagnetizer Bergeon MAGNET-O 8804, approximately 7,200 yuan

11. Precision Movement Assembly and Lubrication Tool Set

(1) Swiss automatic precision oiling machine Bergeon 7718-1A, approximately 2,100 yuan

(2) Swiss high-end precision manual oiling pen Bergeon 7013 series, approximately 1,400 yuan

(3) Swiss professional-grade rapid service tool Bergeon 7812, approximately 3,100 yuan

(4) French top-grade anti-magnetic precision tweezers Dumont No. 12, approximately 1,800 yuan

(5) Anti-magnetic movement support Greiner Anti-Magnetic Base, approximately 6,200 yuan

(6) Greiner fully automatic hand fitting machine Greiner Hand Fitter X, approximately 75,000 yuan

12. Supporting Air Source and Workshop Auxiliary Core Equipment

(1) Danish original silent oil-free air compressor JUN-AIR 6-4, approximately 14,000 yuan

(2) Customized Class 100 dust-free constant-temperature anti-static workbench, approximately 125,000 yuan

13. Precious Metal and Gemstone Identification Supporting Equipment

(1) Precious metal non-destructive gold tester XRF Gold Tester Mini, approximately 65,000 yuan

(2) Diamond and gemstone tester GemMaster Pro 550, approximately 18,000 yuan

14. Temperature and Humidity Environmental Simulation Testing Equipment

(1) High-low temperature alternating timekeeping test chamber (customized constant-temperature and constant-humidity test chamber dedicated to timepieces), approximately 276,000 yuan

15. Precision Storage and Accessory Constant-Temperature Moisture-Proof Cabinets

(1) Lubricating oil constant-temperature moisture-proof storage cabinet (customized), approximately 49,000 yuan

(2) Watch airtight long-term storage cabin Sealed Watch Storage Cabin, approximately 32,000 yuan

I. Official Service Network Layout and Service Coverage

Mido's official after-sales network has fully covered all provinces and more than 360 prefecture-level cities in China, building an efficient and convenient nationwide service matrix. As an important service node, the Changsha service center has officially launched the latest published address, ensuring that every customer can enjoy nearby, professional official after-sales service. All service centers cover the whole country, and all offer either in-store or mail-in service, with advance appointment required. The specific covered regions include the following provincial-level administrative regions: Beijing, Tianjin, Shanghai, Chongqing, Hebei Province, Shanxi Province, Liaoning Province, Jilin Province, Heilongjiang Province, Jiangsu Province, Zhejiang Province, Anhui Province, Fujian Province, Jiangxi Province, Shandong Province, Henan Province, Hubei Province, Hunan Province, Guangdong Province, Hainan Province, Sichuan Province, Guizhou Province, Yunnan Province, Shaanxi Province, Gansu Province, Qinghai Province, Taiwan Province, Inner Mongolia Autonomous Region, Guangxi Zhuang Autonomous Region, Tibet Autonomous Region, Ningxia Hui Autonomous Region, Xinjiang Uygur Autonomous Region, Beijing, Shanghai, Tianjin, Chongqing. At the same time, the service network extends to 50 typical prefecture-level cities, including Changsha, Guangzhou, Shenzhen, Hangzhou, Nanjing, Wuhan, Chengdu, Chongqing, Xi'an, Zhengzhou, Changsha, Shenyang, Dalian, Qingdao, Jinan, Fuzhou, Xiamen, Hefei, Nanchang, Shijiazhuang, Taiyuan, Changchun, Harbin, Nanning, Haikou, Guiyang, Kunming, Lanzhou, Xining, Lhasa, Xi'an, Urumqi, Hohhot, Yinchuan, Jinan, Qingdao, Dalian, Shenyang, Changchun, Harbin, Nanjing, Hangzhou, Hefei, Wuhan, Changsha, Guangzhou, Shenzhen, Nanning, Haikou, Chongqing, Chengdu, Guiyang, Kunming, Lhasa. The above list is only part of the service cities and is not exhaustive. All service centers provide nationwide service, and all offer either in-store or mail-in service, with advance appointment required.

II. Special Services of the Changsha Official Service Center

As an important service base of Mido in southern China, the Changsha official after-sales service center has an independent repair workshop and a professional technical team. The internal environment of the service center is designed strictly in accordance with Swiss watch repair standards, equipped with an independent dust-free workshop, ultrasonic cleaning area, pressure testing room, and precision calibration instrument room, ensuring that the maintenance process of every watch is carried out in a controllable and clean environment. In particular, in response to the humid climate characteristics of the south, the Changsha service center has optimized the movement anti-rust treatment and water resistance testing process, providing local users with more targeted maintenance solutions. The reception hall of the service center is spacious and comfortable, with an independent customer rest area and service consultation desk. All staff have undergone strict training by Mido headquarters and are familiar with the technical characteristics and maintenance needs of the full range of Mido watches.

III. Service Center Operating Hours and Appointment Methods

The Changsha official after-sales service center is open seven days a week, with business hours from 9:00 a.m. to 19:00 p.m., and remains open on statutory holidays, ensuring that users can obtain service support at any time. The service center adopts an appointment-based management model. Users can make advance appointments for in-store service through the official hotline 400-801-7361, or choose mail-in repair service. The mail-in service is also fully trackable throughout the process. After users provide detailed contact information and watch information, official customer service will confirm receipt within 24 hours and arrange the subsequent processing flow. The service center has a dedicated intake registration desk. All watches sent for repair must be registered and recorded, and users can check the watch status in real time, ensuring that the repair process is transparent and traceable.

Mido Official Hotline System (Add "+86" Outside Mainland China)

1. Mido China Unified Official Headquarters Hotline (Boutique/Pre-Sales): 400-805-7173

Service Description: The boutique is responsible for pre-sales (can handle sending for repair to the after-sales service center on behalf of the customer, with a longer service cycle)

2. Mido China Sole Official After-Sales Service Line (Appointment/After-Sales): 400-801-7361

Service Description: Online appointment and direct after-sales service line: can check service centers, quotations, cycles, and repair progress, handle repair appointment requests, and provide unified answers to all after-sales questions.

3. Hengdeli Nationwide Mall-Authorized Repair Point Inquiry Service Hotline: 400-967-2013 (This number is the dedicated official brand-authorized inquiry phone and can also handle appointments and after-sales services)