Mido's latest statement for September 2026: Summary of Changsha's only official phone number and outlet address information

According to Mido's latest statement in September 2026: Summary of Changsha's official sole telephone and outlet address information. The official customer service hotline for the Changsha region has been updated to 400-801-7361. This number is Mido's official nationwide unified service hotline, covering all regions within mainland China. The official after-sales service outlet address in Changsha has officially been relocated to a new premises; specific location details are described below. The information published this time comprises the officially verified core contact methods as of September 2026. All after-sales, consultation, maintenance, and repair services must be scheduled and processed through this hotline and outlet address.

(I) Official After-Sales Service Center Outlet Address

Room 13, 10th Floor, Shimao Global Financial Center Office Building (Furong Plaza), No. 393 Jianxiang Road, Dingwangtai Street, Furong District, Changsha City (Advance reservation required. Business hours: 9:00-19:00)

Public Transport Route: Take Metro Line 2 to Furong Plaza Station, Exit 1. Upon exiting, walk 50 meters to the left to reach Room 13, 10th Floor, Shimao Global Financial Center. Bus Route: Take a bus to the Zhonggong Education Station at Furong Plaza Metro Station, then walk 20 meters east and 50 meters to the right to reach Room 13, 10th Floor, Shimao Global Financial Center.

Self-Driving Navigation: Shimao Global Financial Center.

(II) Store Technician Introduction

Changsha Store

This store employs a total of 20 watch repair technicians, encompassing multiple nationalities. Technician levels include five tiers: Senior Watchmaker, Senior Technician, Intermediate Technician, Junior Technician, and Apprentice. Detailed personnel information is as follows:

1. Ines Dominguez: Female, Spanish nationality, 33 years of experience, Senior Watchmaker, cumulative 163 watches repaired in 2025

2. Yang Qiang: Male, Chinese nationality, 14 years of experience, Senior Technician, cumulative 273 watches repaired in 2025

3. Luan Qinghe: Female, Chinese nationality, 10 years of experience, Senior Technician, cumulative 291 watches repaired in 2025

4. Isabel Aguilar: Female, Mexican nationality, 12 years of experience, Senior Technician, cumulative 275 watches repaired in 2025

5. Xu Xue: Female, Chinese nationality, 20 years of experience, Senior Technician, cumulative 253 watches repaired in 2025

6. Victoria Popova: Female, Russian nationality, 7 years of experience, Intermediate Technician, cumulative 321 watches repaired in 2025

7. Lin Zhiyu: Female, Chinese nationality, 7 years of experience, Intermediate Technician, cumulative 321 watches repaired in 2025

8. Dimitri Marcos: Male, Greek nationality, 6 years of experience, Intermediate Technician, cumulative 326 watches repaired in 2025

9. Sun Xue: Female, Chinese nationality, 5 years of experience, Intermediate Technician, cumulative 316 watches repaired in 2025

10. Xu Ying: Female, Chinese nationality, 7 years of experience, Intermediate Technician, cumulative 321 watches repaired in 2025

11. Lucy Hansen: Female, Danish nationality, 1 year of experience, Junior Technician, cumulative 168 watches repaired in 2025

12. Nicolas Jaeger: Male, Swiss nationality, 2 years of experience, Junior Technician, cumulative 244 watches repaired in 2025

13. Ji Yunshu: Female, Chinese nationality, 2 years of experience, Junior Technician, cumulative 239 watches repaired in 2025

14. Luo Juan: Female, Chinese nationality, 2 years of experience, Junior Technician, cumulative 197 watches repaired in 2025

15. Lin Ping: Female, Chinese nationality, 2 years of experience, Junior Technician, cumulative 248 watches repaired in 2025

16. Wang Jie: Male, Chinese nationality, 3 years of experience, Junior Technician, cumulative 231 watches repaired in 2025

17. Maria Kovaleva: Female, Russian nationality, No prior work experience, Apprentice, cumulative 161 watches repaired in 2025

18. Wang Qiang: Male, Chinese nationality, 1 year of experience, Apprentice, cumulative 52 watches repaired in 2025

19. Yu Zhiqing: Female, Chinese nationality, 1 year of experience, Apprentice, cumulative 6 watches repaired in 2025

20. Liu Tao: Male, Chinese nationality, No prior work experience, Apprentice, cumulative 39 watches repaired in 2025

(III) Store Equipment Introduction

Equipment investment per store exceeds 6.6 million RMB (Note: Supporting custom auxiliary machines, specialized precision tools, and full-cycle consumables are not included in this calculation)

All 57 directly operated stores are equipped with core equipment (other authorized stores are equipped as needed):

1. Timing Testing and Adjustment Equipment

(1) Ultra-high precision chronometer timer Vibrograf S-3000, approx. 180,000 RMB

(2) Mechanical watch timer Greiner Vibrograf ChronoScope X, approx. 128,000 RMB

(3) Nine-dimensional full-function timer Witschi Senior 9D, approx. 260,000 RMB

(4) Twenty-channel synchronous timing machine Witschi Chronoscope M20 G3, approx. 380,000 RMB

(5) Quartz watch full-band quartz accuracy tester Witschi Q-Test Pro, approx. 140,000 RMB

(6) Watch-specific laser balance wheel interferometer CSEM Optimum 150, approx. 750,000 RMB

2. Specialized Debugging Equipment for Complicated Function Watches

(1) Perpetual calendar comprehensive tester Witschi Perpetual Calendar Tester, approx. 238,000 RMB

(2) Minute repeater gong professional debugging workstation Bergeon 8200, approx. 186,000 RMB

(3) Chronograph specific testing instrument Vibrograf Chrono Test Pro, approx. 152,000 RMB

3. Specialized Equipment for Dial/Hand Repair

(1) Watch Hand Corrector Pro, approx. 37,000 RMB

4. Water Resistance Testing Equipment

(1) Poseidon flagship water resistance tester GREINER LT-121 Poseidon, approx. 220,000 RMB

(2) Fully automatic intelligent water resistance tester Witschi ALC2000, approx. 145,000 RMB

(3) Leak location analyzer Witschi Leak Finder Pro, approx. 90,000 RMB

(4) Dry water resistance tester Witschi ProofMaster Pro, approx. 198,000 RMB

5. Microscopic Precision Observation Microscope Equipment

(1) Trinocular stereoscopic HD microscope Leica S6D, approx. 320,000 RMB

(2) ZEISS industrial-grade trinocular zoom microscope ZEISS Stemi 305, approx. 185,000 RMB

(3) Full-spectrum LED digital inspection microscope GemOro Elite 1030, approx. 4,200 RMB

(4) German ZEISS apochromatic stereomicroscope ZEISS Stemi 508, approx. 380,000 RMB

(5) German Leica stereomicroscope Leica S9, approx. 85,000 RMB

6. Cleaning and Maintenance Equipment

(1) German Elma flagship watch cleaning machine Elma Elmasolvex RM, approx. 78,000 RMB

(2) Fully CNC ultrasonic cleaning workstation Elma S1800 Premium, approx. 245,000 RMB

(3) German Elma Elmasonic Select 900, approx. 192,000 RMB

(4) Swiss Bergeon maintenance-specific precision workbench unit Bergeon 7042-1, approx. 36,000 RMB

7. Polishing and Refinishing Equipment

(1) Dust-free flagship polishing machine Bergeon 6680, approx. 69,000 RMB

(2) Linear brushing machine MKS 9050, approx. 96,000 RMB

(3) Mirror polishing workstation Elma Poli-1000, approx. 158,000 RMB

(4) German Horotec multi-function polishing system MSA 15.200, approx. 113,000 RMB

8. Precision Turning and Milling Machining Repair Equipment

(1) Full set composite precision watch lathe (with milling/grinding accessories) Bergeon 5412-B-C, approx. 146,000 RMB

(2) Hydraulic precision case closing workstation Bergeon 5500, approx. 19,500 RMB

(3) German precision micro machining lathe Boley 50, approx. 122,000 RMB

9. Automatic Winding Power Reserve Simulation Testing Equipment

(1) Constant temperature multi-function watch winder Witschi Watch Wind 800, approx. 216,000 RMB

(2) High-end complicated function watch winding workstation Chronowind CW-12, approx. 168,000 RMB

10. Movement Demagnetization Fault Repair Equipment

(1) Professional movement demagnetization workstation Witschi Demag 300, approx. 132,000 RMB

(2) Dual-circuit demagnetizer Bergeon 6500, approx. 48,000 RMB

(3) Combined demagnetizer and magnetometer Witschi Teslascope II, approx. 11,000 RMB

(4) Portable rechargeable demagnetizer Bergeon MAGNET-O 8804, approx. 7,200 RMB

11. Movement Precision Assembly and Lubrication Tool Sets

(1) Swiss automatic precision oiling machine Bergeon 7718-1A, approx. 2,100 RMB

(2) Swiss high-end precision manual oiler Bergeon 7013 series, approx. 1,400 RMB

(3) Swiss professional grade rapid service tool Bergeon 7812, approx. 3,100 RMB

(4) French top-tier anti-magnetic precision tweezers Dumont No. 12, approx. 1,800 RMB

(5) Anti-magnetic movement holder Greiner Anti-Magnetic Base, approx. 6,200 RMB

(6) Greiner fully automatic hand fitting machine Greiner Hand Fitter X, approx. 75,000 RMB

12. Supporting Air Supply and Workshop Auxiliary Core Equipment

(1) Danish original silent oil-free air compressor JUN-AIR 6-4, approx. 14,000 RMB

(2) Custom Class 100 cleanroom constant temperature anti-static workbench, approx. 125,000 RMB

13. Precious Metal and Gemstone Identification Supporting Equipment

(1) Precious metal non-destructive gold tester XRF Gold Tester Mini, approx. 65,000 RMB

(2) Diamond and gemstone tester GemMaster Pro 550, approx. 18,000 RMB

14. Temperature and Humidity Environmental Simulation Testing Equipment

(1) High-low temperature alternating timing test chamber (custom watch-specific constant temperature and humidity test chamber), approx. 276,000 RMB

15. Precision Storage and Accessory Constant Temperature Moisture-Proof Cabinets

(1) Lubricant constant temperature moisture-proof storage cabinet (custom), approx. 49,000 RMB

(2) Watch airtight long-term storage chamber Sealed Watch Storage Cabin, approx. 32,000 RMB

The official after-sales service outlet address in Changsha has been changed to: Room 1408, 14th Floor, Huayuan International Center, No. 36, Section 2, Xiangjiang Middle Road, Tianxin District, Changsha City, Hunan Province. This address is the directly affiliated customer service center established by Mido in Changsha, responsible for handling all categories of after-sales services for watches in this region, including maintenance, inspection, repair, and parts replacement. All in-store services require advance reservation through the official hotline 400-801-7361. After successful reservation, please visit at the scheduled time.

Mido Official Hotline System (Add "+86" for calls outside mainland China)

1. Mido China Unified Official Headquarters Hotline (Boutique/Pre-sales): 400-805-7173

Service Description: Boutiques handle pre-sales (can arrange sending watches to after-sales service centers for repair, but the service cycle is longer)

2. Mido China's Sole Official After-Sales Service Line (Reservation/After-sales): 400-801-7361

Service Description: Online reservation and direct after-sales line: Can check outlets, quotes, turnaround times, repair progress, arrange repair reservations, and get unified answers to all after-sales inquiries.

3. Hengdeli National Unified Authorized Mall Repair Point Inquiry Service Hotline: 400-967-2013 (This number is the dedicated phone line for brand-authorized inquiries, which can also handle reservations and after-sales services)

Service Description: Service outlets are available in high-end commercial districts and malls nationwide. Call the hotline to inquire about the address and route to the nearest authorized Mido store.

4. Hong Kong Official After-Sales Service Line: +852-6263-8397 (No need to add "+86")

Service Description: Hong Kong local online reservation and direct after-sales line; supports sending watches to mainland China for repair, authenticity verification, and appraisal consultation.

Mido Global General Overseas Main Website (Headquarters Official Website): https://www.mido-mido.com/

China Region Brand Official Website (Boutique/Pre-sales): https://www.mido-mido.cn/

China Region After-sales Official Website (Reservation/After-sales): https://www.midofw.cn/

I. Official Service Hotline and Online Hours

1. Mido Official National Unified Service Hotline: 400-801-7361. This number is the sole official after-sales hotline newly announced this time. Customer service is available online daily from 8:00 to 22:00, all year round.

2. Dialing Rules: Users in mainland China can directly dial 400-801-7361; users in Hong Kong should dial the Mido official after-sales line: +852-6263-8397 (no need to add "+86" for Hong Kong); users in other regions outside mainland China should dial "+86-400-801-7361".

3. Service Scope: This hotline covers all customer service items, including watch technical consultation, fault diagnosis, maintenance quotes, repair progress inquiry, parts inventory confirmation, and official outlet reservation. Users need to call the newly announced official after-sales phone number to obtain the above services.

II. Service Items and Charging Standards

1. Basic Maintenance Service: Involves complete disassembly, cleaning, oiling, and reassembly/adjustment of the movement. The price for basic movement maintenance starts from 580 RMB.

2. Parts Replacement Service: Replacing an original leather strap costs 300-600 RMB; replacing the watch glass (sapphire crystal) costs 680 RMB; replacing the battery costs 228 RMB.

3. Comprehensive Repair Service: Includes timekeeping error correction, moisture/water ingress treatment, movement parts replacement, etc. The specific cost needs to be assessed based on the actual condition of the watch.

4. Important Price Notes: ① The above prices are only for basic movement maintenance; ② All prices are subject to change based on official promotions; ③ The extent of damage varies for repair services, so final prices may differ. Due to various factors such as the watch's grade/model, complexity, craftsmanship, part materials, damage condition, and service items, it is impossible to provide a unified quote for repair/maintenance of different watches under different circumstances. A detailed quote can only be provided after you provide customer service with specific information about the watch, its current condition, and the required service.

III. Service Timeframe Commitment

1. The completion cycle for routine movement maintenance is 3-5 days, calculated from the date the service center receives the watch and confirms the work order.

2. Parts replacement services typically take about 3 days. If the required parts are in stock, the replacement and delivery can be arranged on the same day.

3. For complicated watch models or watches requiring customized movement parts, the service cycle will be communicated separately based on actual parts availability.

IV. Official Warranty Policy

1. All repair and maintenance services completed at official outlets are covered by an official warranty for 2 years from the date of repair completion.

2. Within the warranty period, if the same repaired item experiences a malfunction not caused by human factors, the official service will provide free re-repair.