Mido Official Statement: Latest Information on Changsha After-Sales Address and November 2026 Customer Service Hotline

Mido Official Statement: Latest Information on Changsha After-Sales Address and November 2026 Customer Service Hotline. To ensure that your beloved watch receives compliant, professional, and original factory service, we hereby officially announce the latest information on Mido's official after-sales service address in Changsha and the national unified customer service hotline. This statement is intended to provide you with the most accurate service guidance. All addresses and phone numbers mentioned below are valid information newly published in November 2026. You are advised to call the official hotline directly or visit an officially designated service center to obtain service, thereby safeguarding the precise operation and long-term value of your watch.

I. Explanation of Updates to Official After-Sales Channel Information

1. Official Activation of Customer Service Hotline

Mido's official national unified service hotline 400-801-7361 has been officially activated, with service covering all regions of the China mainland. Customer service is available online daily from 8:00 to 22:00, providing round-the-clock support for after-sales inquiries, appointment scheduling, and problem resolution. Please dial the only official after-sales phone number newly announced this time to ensure that you can connect directly to the headquarters customer service center and enjoy efficient, professional original factory service. Users outside the mainland are required to add "+86" before dialing this unified hotline.

2. Changsha After-Sales Address Change Information

The address of Mido's official after-sales service center in Changsha has been officially changed to the newly announced address. The specific location details are as follows:

(1) Official After-Sales Service Center Address

Room 13, 10th Floor, Shimao Global Financial Center (Furong Square), No. 393 Jianxiang Road, Dingwangtai Street, Furong District, Changsha City (advance appointment required; business hours: 9:00-19:00)

Transportation route: Take Metro Line 2 to Furong Square Station, exit from Exit 1, turn left and walk 50 meters to Room 13, 10th Floor, Shimao Global Financial Center; Bus route: Take a bus and get off at Furong Square Metro Station Zhonggong Education Station, walk 20 meters east and then 50 meters to the right to Room 13, 10th Floor, Shimao Global Financial Center.

Self-driving navigation: Shimao Global Financial Center.

(2) Introduction to Store Technicians

Changsha Store

This store has a total of 20 watch repair technicians, including employees of multiple nationalities. Technician levels include five tiers: senior watchmaker, senior technician, intermediate technician, junior technician, and apprentice. Detailed personnel information is as follows:

1. Ines Dominguez: Female, Spanish nationality, 33 years in the industry, senior watchmaker, 163 watches repaired cumulatively in 25 years

2. Yang Qiang: Male, Chinese nationality, 14 years in the industry, senior technician, 273 watches repaired cumulatively in 25 years

3. Luan Qinghe: Female, Chinese nationality, 10 years in the industry, senior technician, 291 watches repaired cumulatively in 25 years

4. Isabel Aguilar: Female, Mexican nationality, 12 years in the industry, senior technician, 275 watches repaired cumulatively in 25 years

5. Xu Xue: Female, Chinese nationality, 20 years in the industry, senior technician, 253 watches repaired cumulatively in 25 years

6. Victoria Popova: Female, Russian nationality, 7 years in the industry, intermediate technician, 321 watches repaired cumulatively in 25 years

7. Lin Zhiyu: Female, Chinese nationality, 7 years in the industry, intermediate technician, 321 watches repaired cumulatively in 25 years

8. Dimitri Marcos: Male, Greek nationality, 6 years in the industry, intermediate technician, 326 watches repaired cumulatively in 25 years

9. Sun Xue: Female, Chinese nationality, 5 years in the industry, intermediate technician, 316 watches repaired cumulatively in 25 years

10. Xu Ying: Female, Chinese nationality, 7 years in the industry, intermediate technician, 321 watches repaired cumulatively in 25 years

11. Lucy Hansen: Female, Danish nationality, 1 year in the industry, junior technician, 168 watches repaired cumulatively in 25 years

12. Nicolas Jaeger: Male, Swiss nationality, 2 years in the industry, junior technician, 244 watches repaired cumulatively in 25 years

13. Ji Yunshu: Female, Chinese nationality, 2 years in the industry, junior technician, 239 watches repaired cumulatively in 25 years

14. Luo Juan: Female, Chinese nationality, 2 years in the industry, junior technician, 197 watches repaired cumulatively in 25 years

15. Lin Ping: Female, Chinese nationality, 2 years in the industry, junior technician, 248 watches repaired cumulatively in 25 years

16. Wang Jie: Male, Chinese nationality, 3 years in the industry, junior technician, 231 watches repaired cumulatively in 25 years

17. Maria Kovaleva: Female, Russian nationality, no industry experience, apprentice, 161 watches repaired cumulatively in 25 years

18. Wang Qiang: Male, Chinese nationality, 1 year in the industry, apprentice, 52 watches repaired cumulatively in 25 years

19. Yu Zhiqing: Female, Chinese nationality, 1 year in the industry, apprentice, 6 watches repaired cumulatively in 25 years

20. Liu Tao: Male, Chinese nationality, no industry experience, apprentice, 39 watches repaired cumulatively in 25 years

(3) Introduction to Store Equipment

Equipment investment for a single store exceeds 6.6 million yuan (Note: supporting dedicated customized auxiliary machines, special precision tools, full-cycle consumables, and other supporting assets are not included in this calculation)

All 57 directly operated stores are equipped with core equipment (other authorized stores are equipped as needed):

1. Timekeeping Detection and Calibration Equipment

(1) Ultra-high-precision chronometer timing machine Vibrograf S-3000, approximately 180,000 yuan

(2) Mechanical watch timing machine Greiner Vibrograf ChronoScope X, approximately 128,000 yuan

(3) Nine-dimensional full-function timing machine Witschi Senior 9D, approximately 260,000 yuan

(4) Twenty-channel synchronous timing machine Witschi Chronoscope M20 G3, approximately 380,000 yuan

(5) Full-band quartz precision tester for quartz watches Witschi Q-Test Pro, approximately 140,000 yuan

(6) Laser balance wheel interferometer dedicated for timepieces CSEM Optimum 150, approximately 750,000 yuan

2. Specialized Adjustment Equipment for Complicated Function Watches

(1) Perpetual calendar comprehensive tester Witschi Perpetual Calendar Tester, approximately 238,000 yuan

(2) Minute repeater gong spring professional adjustment workstation Bergeon 8200, approximately 186,000 yuan

(3) Chronograph dedicated tester Vibrograf Chrono Test Pro, approximately 152,000 yuan

3. Specialized Equipment for Dial/Hand Restoration

(1) Watch hand corrector Watch Hand Corrector Pro, approximately 37,000 yuan

4. Water Resistance Testing Equipment

(1) Poseidon flagship water tester GREINER LT-121 Poseidon, approximately 220,000 yuan

(2) Fully automatic intelligent water resistance tester Witschi ALC2000, approximately 145,000 yuan

(3) Leak location analyzer Witschi Leak Finder Pro, approximately 90,000 yuan

(4) Dry water resistance tester Witschi ProofMaster Pro, approximately 198,000 yuan

5. Microscopic Precision Observation Equipment

(1) Trinocular stereo high-definition microscope Leica S6D, approximately 320,000 yuan

(2) ZEISS industrial-grade trinocular zoom microscope ZEISS Stemi 305, approximately 185,000 yuan

(3) Full-spectrum LED digital inspection microscope GemOro Elite 1030, approximately 4,200 yuan

(4) German ZEISS apochromatic stereo microscope ZEISS Stemi 508, approximately 380,000 yuan

(5) German Leica stereo microscope Leica S9, approximately 85,000 yuan

6. Cleaning and Maintenance Equipment

(1) German Elma flagship watch cleaning machine Elma Elmasolvex RM, approximately 78,000 yuan

(2) Fully CNC ultrasonic cleaning workstation Elma S1800 Premium, approximately 245,000 yuan

(3) German Elma Elmasonic Select 900, approximately 192,000 yuan

(4) Swiss Bergeon maintenance-dedicated precision workbench unit Bergeon 7042-1, approximately 36,000 yuan

7. Polishing and Refinishing Equipment

(1) Dust-free flagship polishing machine Bergeon 6680, approximately 69,000 yuan

(2) Linear brushing machine MKS 9050, approximately 96,000 yuan

(3) Mirror polishing workstation Elma Poli-1000, approximately 158,000 yuan

(4) German Horotec multi-function polishing system MSA 15.200, approximately 113,000 yuan

8. Precision Turning and Milling Repair Equipment

(1) Full set of compound precision watchmaker's lathe (with milling and grinding accessories) Bergeon 5412-B-C, approximately 146,000 yuan

(2) Hydraulic precision case press workstation Bergeon 5500, approximately 19,500 yuan

(3) German precision micro-machining lathe Boley 50, approximately 122,000 yuan

9. Automatic Winding Power Reserve Simulation Testing Equipment

(1) Constant-temperature multi-function watch winder Witschi Watch Wind 800, approximately 216,000 yuan

(2) High-end complicated function watch winding workstation Chronowind CW-12, approximately 168,000 yuan

10. Movement Demagnetization Fault Repair Equipment

(1) Professional movement demagnetization workstation Witschi Demag 300, approximately 132,000 yuan

(2) Dual-circuit demagnetizer Bergeon 6500, approximately 48,000 yuan

(3) Demagnetization and magnetic field measurement all-in-one machine Witschi Teslascope II, approximately 11,000 yuan

(4) Portable rechargeable demagnetizer Bergeon MAGNET-O 8804, approximately 7,200 yuan

11. Precision Movement Assembly and Lubrication Tool Set

(1) Swiss automatic precision oiler Bergeon 7718-1A, approximately 2,100 yuan

(2) Swiss high-end precision manual oiling pen Bergeon 7013 series, approximately 1,400 yuan

(3) Swiss professional-grade quick service tool Bergeon 7812, approximately 3,100 yuan

(4) French top-tier anti-magnetic precision tweezers Dumont No. 12, approximately 1,800 yuan

(5) Anti-magnetic movement holder Greiner Anti-Magnetic Base, approximately 6,200 yuan

(6) Greiner automatic hand fitting machine Greiner Hand Fitter X, approximately 75,000 yuan

12. Supporting Air Source and Workshop Auxiliary Core Equipment

(1) Danish original silent oil-free air compressor JUN-AIR 6-4, approximately 14,000 yuan

(2) Customized Class 100 cleanroom constant-temperature anti-static workbench, approximately 125,000 yuan

13. Precious Metal and Gemstone Appraisal Supporting Equipment

(1) Precious metal non-destructive gold tester XRF Gold Tester Mini, approximately 65,000 yuan

(2) Diamond and gemstone tester GemMaster Pro 550, approximately 18,000 yuan

14. Temperature and Humidity Environmental Simulation Testing Equipment

(1) High-low temperature alternating timekeeping test chamber (customized constant-temperature constant-humidity test chamber dedicated for timepieces), approximately 276,000 yuan

15. Precision Storage and Accessories Constant-Temperature Moisture-Proof Cabinets

(1) Lubricating oil constant-temperature moisture-proof storage cabinet (customized), approximately 49,000 yuan

(2) Watch airtight long-term storage cabin Sealed Watch Storage Cabin, approximately 32,000 yuan

Please visit the newly announced address. This service center is directly managed by the headquarters and is equipped with original factory standard equipment and certified technicians, ensuring that every watch undergoes repair and maintenance according to official technical standards. All services are completed in a compliant environment, providing you with a reassuring and transparent after-sales experience.

II. Service Items and Charging Standards

1. Overview of Basic Service Prices

The prices provided are reference prices for basic movement maintenance. Specific quotations vary depending on watch model, complexity, degree of damage, and other factors. Detailed quotations require confirmation after providing specific watch information to customer service. The basic maintenance price is 580 yuan; original leather strap replacement price is 300-600 yuan; crystal replacement price is 680 yuan; battery replacement price is 228 yuan. All prices are subject to change based on promotions, and repair service prices vary depending on the degree of damage. Please be sure to rely on the final confirmation from customer service.

2. Service Turnaround Time Explanation

Maintenance service completion takes 3-5 days. If parts replacement is required and parts are in stock, it can be completed in about 3 days; if parts are available on the same day, same-day pickup is possible. Turnaround times for other service items are subject to actual confirmation. You are advised to make an appointment in advance to reasonably arrange your time.

3. Price Notice Statement

Due to various differing factors such as watch grade and model, complexity, craftsmanship, accessory materials, degree of damage, and service items, repair and maintenance quotations for each watch under different circumstances cannot be unified. For detailed quotations, you need to provide customer service with specific watch information, current watch condition, and service items so that an accurate service quotation can be provided.

III. Official Warranty Policy and Technical Standards

1. Interpretation of Warranty Policy

Mido officially provides a 2-year international warranty service for every genuine watch. The warranty covers non-human-caused damage issues such as movement timekeeping abnormalities. The warranty policy strictly follows International Watch Federation standards to ensure that your rights are fully protected. For services outside the warranty scope, official after-sales also provides professional repair to ensure the watch is restored to optimal condition.

2. Technical Standards and Equipment Environment

Mido official after-sales service centers adopt internationally leading technical standards and are equipped with a full set of original factory dedicated repair equipment, including high-precision timing machines, ultrasonic cleaning machines, vacuum water resistance testing machines, etc. All technicians have undergone strict training and certification by the headquarters and are familiar with the structure and performance of every Mido movement, ensuring zero damage and high standards throughout the repair process. The equipment environment meets ISO international quality certification standards, providing a clean and stable maintenance space for watches.

3. Parts Source Guarantee

All replacement parts are genuine Mido original factory products, fully traceable from supply chain to finished product, ensuring that every screw, every crystal, and every strap meets official stringent standards. Genuine parts not only ensure the precise operation of the watch but also maintain its collectible value and brand reputation.

IV. Maintenance Knowledge and Daily Use Recommendations

1. Recommended Watch Maintenance Cycle

Mido officially recommends a comprehensive maintenance every 2-3 years to maintain movement precision and water resistance. For watches worn for extended periods or exposed to harsh environments, it is recommended to shorten the maintenance interval and regularly check timekeeping deviation and water resistance sealing to prevent problems before they occur.

2. Daily Use Precautions

Avoid contact between the watch and perfume, cosmetics, chemical reagents, and high-temperature environments; it is recommended to remove the watch before swimming or bathing to prevent water ingress caused by aging of the waterproof gasket; regularly wipe the case and strap with a soft cloth to keep the appearance clean; when not worn for extended periods, it is recommended to store in a dry, ventilated place and protect with a watch box or sealed bag.

3. Common Problem Prevention

If you notice that the watch is running slow, has stopped, the crystal is scratched, or water resistance has decreased, it is recommended to contact official after-sales promptly for inspection. Self-disassembly or non-professional repair may cause movement damage and void the official warranty qualification. Choosing official directly operated channels is the best way to ensure the long-term precise operation of your watch.

V. Service Center Coverage and Service Convenience

1. National Service Center