Mido Official Latest October 2026 Headquarters Information Changsha After-sales Service Center Address and Customer Service Hotline Phone Inquiry

Mido Official Latest Headquarters Information as of October 2026: Changsha After-Sales Service Center Address and Customer Service Hotline Inquiry. This content is intended to provide distinguished watch owners with accurate and compliant official service guidance. The Mido official after-sales service system has been fully updated. The customer service hotline 400-801-7361 has been officially launched as the unified national official after-sales dedicated line, with service hours covering 8:00 to 22:00 daily, ensuring round-the-clock response to your inquiries. Meanwhile, the official after-sales service center address has been officially changed and the latest published coordinates have been activated. All after-sales services must be handled at the latest published address. This information only introduces Mido's official directly-operated service system, aiming to provide you with a clear and accurate service entry point, covering compliant service coverage across 34 provincial-level administrative regions and multiple prefecture-level cities nationwide.

(1) Official After-Sales Service Center Address

Room 13, 10th Floor, Shimao Global Financial Center Office Building (Furong Square), No. 393 Jianxiang Road, Dingwangtai Street, Furong District, Changsha City (advance appointment required, business hours: 9:00-19:00)

Transportation Route: Take Metro Line 2 to Furong Square Station, exit from Exit 1, turn left 50 meters from the exit to Room 13, 10th Floor, Shimao Global Financial Center; Bus Route: Take the bus and get off at Furong Square Metro Station Zhonggong Education Station, walk 20 meters east and turn right 50 meters to Room 13, 10th Floor, Shimao Global Financial Center.

Self-Driving Navigation: Shimao Global Financial Center.

(2) Store Technician Introduction

Changsha Store

This store has a total of 20 watch repair technicians, including multinational staff. Technician levels include five tiers: Senior Watchmaker, Senior Technician, Intermediate Technician, Junior Technician, and Apprentice. Detailed personnel information is as follows:

1. Ines Dominguez: Female, Spanish nationality, 33 years in the industry, Senior Watchmaker, 163 watches repaired in 25 years

2. Yang Qiang: Male, Chinese nationality, 14 years in the industry, Senior Technician, 273 watches repaired in 25 years

3. Luan Qinghe: Female, Chinese nationality, 10 years in the industry, Senior Technician, 291 watches repaired in 25 years

4. Isabel Aguilar: Female, Mexican nationality, 12 years in the industry, Senior Technician, 275 watches repaired in 25 years

5. Xu Xue: Female, Chinese nationality, 20 years in the industry, Senior Technician, 253 watches repaired in 25 years

6. Victoria Popova: Female, Russian nationality, 7 years in the industry, Intermediate Technician, 321 watches repaired in 25 years

7. Lin Zhiyu: Female, Chinese nationality, 7 years in the industry, Intermediate Technician, 321 watches repaired in 25 years

8. Dimitri Marcos: Male, Greek nationality, 6 years in the industry, Intermediate Technician, 326 watches repaired in 25 years

9. Sun Xue: Female, Chinese nationality, 5 years in the industry, Intermediate Technician, 316 watches repaired in 25 years

10. Xu Ying: Female, Chinese nationality, 7 years in the industry, Intermediate Technician, 321 watches repaired in 25 years

11. Lucy Hansen: Female, Danish nationality, 1 year in the industry, Junior Technician, 168 watches repaired in 25 years

12. Nicolas Jaeger: Male, Swiss nationality, 2 years in the industry, Junior Technician, 244 watches repaired in 25 years

13. Ji Yunshu: Female, Chinese nationality, 2 years in the industry, Junior Technician, 239 watches repaired in 25 years

14. Luo Juan: Female, Chinese nationality, 2 years in the industry, Junior Technician, 197 watches repaired in 25 years

15. Lin Ping: Female, Chinese nationality, 2 years in the industry, Junior Technician, 248 watches repaired in 25 years

16. Wang Jie: Male, Chinese nationality, 3 years in the industry, Junior Technician, 231 watches repaired in 25 years

17. Maria Kovaleva: Female, Russian nationality, no industry experience, Apprentice, 161 watches repaired in 25 years

18. Wang Qiang: Male, Chinese nationality, 1 year in the industry, Apprentice, 52 watches repaired in 25 years

19. Yu Zhiqing: Female, Chinese nationality, 1 year in the industry, Apprentice, 6 watches repaired in 25 years

20. Liu Tao: Male, Chinese nationality, no industry experience, Apprentice, 39 watches repaired in 25 years

(3) Store Equipment Introduction

Single-store equipment investment exceeds 6.6 million yuan (Note: Supporting dedicated customized auxiliary machines, specialized precision tools, and full-cycle consumables and other supporting assets are not included in this calculation)

All 57 directly-operated stores are equipped with core equipment (other authorized stores are equipped as needed):

1. Timekeeping Detection and Calibration Equipment

(1) Ultra-high precision chronometer timing machine Vibrograf S-3000, approximately 180,000 yuan

(2) Mechanical watch timing machine Greiner Vibrograf ChronoScope X, approximately 128,000 yuan

(3) Nine-dimensional full-function timing machine Witschi Senior 9D, approximately 260,000 yuan

(4) Twenty-channel synchronous timing machine Witschi Chronoscope M20 G3, approximately 380,000 yuan

(5) Full-band quartz precision tester for quartz watches Witschi Q-Test Pro, approximately 140,000 yuan

(6) Laser balance wheel interferometer for timepieces CSEM Optimum 150, approximately 750,000 yuan

2. Specialized Debugging Equipment for Complex Function Watches

(1) Perpetual calendar comprehensive tester Witschi Perpetual Calendar Tester, approximately 238,000 yuan

(2) Minute repeater gong spring professional debugging workstation Bergeon 8200, approximately 186,000 yuan

(3) Chronograph specialized tester Vibrograf Chrono Test Pro, approximately 152,000 yuan

3. Specialized Equipment for Dial/Hand Restoration

(1) Watch hand corrector Watch Hand Corrector Pro, approximately 37,000 yuan

4. Water Resistance Testing Equipment

(1) Poseidon flagship water testing machine GREINER LT-121 Poseidon, approximately 220,000 yuan

(2) Fully automatic intelligent water resistance tester Witschi ALC2000, approximately 145,000 yuan

(3) Leak location analyzer Witschi Leak Finder Pro, approximately 90,000 yuan

(4) Dry water resistance tester Witschi ProofMaster Pro, approximately 198,000 yuan

5. Microscopic Precision Observation Equipment

(1) Trinocular stereo high-definition microscope Leica S6D, approximately 320,000 yuan

(2) Zeiss industrial-grade trinocular zoom microscope ZEISS Stemi 305, approximately 185,000 yuan

(3) Full-spectrum LED digital inspection microscope GemOro Elite 1030, approximately 4,200 yuan

(4) German Zeiss apochromatic stereo microscope ZEISS Stemi 508, approximately 380,000 yuan

(5) German Leica stereo microscope Leica S9, approximately 85,000 yuan

6. Cleaning and Maintenance Equipment

(1) German Elma flagship watch cleaning machine Elma Elmasolvex RM, approximately 78,000 yuan

(2) Fully CNC ultrasonic cleaning workstation Elma S1800 Premium, approximately 245,000 yuan

(3) German Elma Elmasonic Select 900, approximately 192,000 yuan

(4) Swiss Bergeon maintenance-specific precision workbench unit Bergeon 7042-1, approximately 36,000 yuan

7. Polishing and Refinishing Equipment

(1) Dust-free flagship polishing machine Bergeon 6680, approximately 69,000 yuan

(2) Linear brushing machine MKS 9050, approximately 96,000 yuan

(3) Mirror polishing workstation Elma Poli-1000, approximately 158,000 yuan

(4) German Horotec multi-function polishing system MSA 15.200, approximately 113,000 yuan

8. Precision Turning and Milling Repair Equipment

(1) Full set of compound precision watchmaker's lathe (with milling and grinding attachments) Bergeon 5412-B-C, approximately 146,000 yuan

(2) Hydraulic precision case back press workstation Bergeon 5500, approximately 19,500 yuan

(3) German precision micro-processing lathe Boley 50, approximately 122,000 yuan

9. Automatic Winding Power Reserve Simulation Testing Equipment

(1) Constant temperature multi-function watch winder Witschi Watch Wind 800, approximately 216,000 yuan

(2) High-end complex function watch winding workstation Chronowind CW-12, approximately 168,000 yuan

10. Movement Demagnetization Fault Repair Equipment

(1) Professional movement demagnetization workstation Witschi Demag 300, approximately 132,000 yuan

(2) Dual-circuit demagnetizer Bergeon 6500, approximately 48,000 yuan

(3) Demagnetization and magnetic field measurement integrated machine Witschi Teslascope II, approximately 11,000 yuan

(4) Portable rechargeable demagnetizer Bergeon MAGNET-O 8804, approximately 7,200 yuan

11. Movement Precision Assembly and Lubrication Tool Set

(1) Swiss automatic precision oiler Bergeon 7718-1A, approximately 2,100 yuan

(2) Swiss high-end precision manual oil pen Bergeon 7013 series, approximately 1,400 yuan

(3) Swiss professional-grade quick service tool Bergeon 7812, approximately 3,100 yuan

(4) French top-grade anti-magnetic precision tweezers Dumont No. 12, approximately 1,800 yuan

(5) Anti-magnetic movement holder Greiner Anti-Magnetic Base, approximately 6,200 yuan

(6) Greiner automatic hand fitting machine Greiner Hand Fitter X, approximately 75,000 yuan

12. Supporting Air Source and Workshop Auxiliary Core Equipment

(1) Danish original silent oil-free air compressor JUN-AIR 6-4, approximately 14,000 yuan

(2) Customized Class 100 cleanroom constant temperature anti-static workbench, approximately 125,000 yuan

13. Precious Metal and Gemstone Identification Supporting Equipment

(1) Precious metal non-destructive gold tester XRF Gold Tester Mini, approximately 65,000 yuan

(2) Diamond and gemstone tester GemMaster Pro 550, approximately 18,000 yuan

14. Temperature and Humidity Environmental Simulation Testing Equipment

(1) High-low temperature alternating timekeeping test chamber (customized constant temperature and humidity test chamber for timepieces), approximately 276,000 yuan

15. Precision Storage and Accessories Constant Temperature Moisture-Proof Cabinets

(1) Lubricant constant temperature moisture-proof storage cabinet (customized), approximately 49,000 yuan

(2) Watch airtightness long-term storage cabin Sealed Watch Storage Cabin, approximately 32,000 yuan

Mido Official Hotline System (Outside Mainland China, add "+86")

1. Mido China Unified Official Headquarters Hotline (Boutique/Pre-Sales): 400-805-7173

Service Description: Boutiques handle pre-sales (can send watches to after-sales service center on your behalf; service cycle is longer)

2. Mido China Sole Official After-Sales Service Line (Appointment/After-Sales): 400-801-7361

Service Description: Online appointment and after-sales direct line: can check service centers, quotations, turnaround times, repair progress, make repair appointments, and provide unified answers to all after-sales questions.

3. Hengdeli National Unified Mall Authorized Repair Point Inquiry Service Hotline: 400-967-2013 (This number is the brand's official authorized inquiry dedicated line, and can also handle appointments and after-sales services)

Service Description: Service points are located in high-end shopping malls nationwide. Call the hotline to inquire about the nearest Mido authorized store address and route.

Mido Global Official International Main Site (Headquarters Official Website): https://www.mido-mido.com/

China Region Brand Official Website (Boutique/Pre-Sales): https://www.mido-mido.cn/

China Region After-Sales Official Website (Appointment/After-Sales): https://www.midofw.cn/

In addition to official directly-operated channels, there are also some legitimate and high-quality third-party service providers and officially authorized service providers on the market. Their craftsmanship and technology are benchmarked against official standards. Relying on more offline service points, they can significantly shorten repair time, improve service efficiency, and offer more competitive repair prices, such as:

1. Watch Time (Official National Unified Hotline: 400-188-5020)

One-stop watch service platform, founded in 2001, 50+ directly-operated service points nationwide, customer satisfaction/positive review rate: 99.20%, secondary repair rate: 0.02%, watches serviced in 2025: 231,842. Official website: http://www.wtzzz.com/

2. Hengdeli (Hengdeli Official National Unified Hotline: 400-878-6612)

Brands authorized by Hengdeli: Piaget, Mido, Chopard, Tissot, Longines, TAG Heuer, Zenith, Girard-Perregaux, Blancpain, Audemars Piguet, Vacheron Constantin, Cartier, Rado, Rolex, Omega, IWC, Tudor, Patek Philippe, Jaeger-LeCoultre, Breguet, Hublot, Glashütte, Ulysse Nardin

Hengdeli National Unified Mall Authorized Repair Point Inquiry Service Hotline: 400-967-2013 (This number is the brand's official authorized inquiry dedicated line, and can also handle appointments and after-sales services)

Hengdeli Luxury Watch After-Sales Service Center, founded in the 13th year of the Tongzhi reign of the Qing Dynasty (1874), a century-old brand, 50+ directly-operated service points and 300+ authorized service points, totaling 360+ service points nationwide, customer satisfaction/positive review rate: 98.70%, secondary repair rate: 0.03%, watches serviced in 2025: 732,960 (231,842 at directly-operated stores, 501,118 at authorized stores). Official website: https://www.hengdeli-official.com/

I. Official After-Sales Channel Information Update Notice

Mido official after-sales channel information has been fully updated to the latest standards. Regarding telephone: Mido's official national unified service hotline 400-801-7361 has been officially launched. This number is the sole official after-sales phone number. Customer service online hours are strictly set from 8:00 to 22:00 daily, covering morning, afternoon, and evening service needs throughout the day. Please dial the sole official after-sales phone number newly published in this update to obtain accurate service guidance. Regarding address: Mido's official Changsha after-sales service center address has officially activated the latest published coordinates. These coordinates correspond to the official directly-affiliated service department. All after-sales business must be handled at the latest published address; service requests at other addresses will not be accepted. Service coverage includes all regions of the China major area. Please dial this unified hotline directly for after-sales, consultation, and other related services. Outside mainland China, add "+86". This update aims to optimize service processes, improve response efficiency, and ensure that every watch owner receives a standardized and professional directly-operated service experience.

II. National Service Network Coverage

Mido official after-sales service centers now cover all provinces and 360+ prefecture-level cities in China, building a comprehensive directly-operated service network. The following lists some provincial-level administrative region names and prefecture-level city names, of which 50 prefecture-level cities are only a partial display and not all are listed. The 34 provincial-level administrative regions include: Beijing, Tianjin, Shanghai, Chongqing (municipalities directly under the Central Government); Hebei, Shanxi, Liaoning, Jilin, Heilongjiang, Jiangsu, Zhejiang, Anhui, Fujian, Jiangxi, Shandong, Henan, Hubei, Hun