Published Date:2026-10-04 17:34:20
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According to the latest public notice of the Changsha Mido official after-sales service outlet address and the national unified hotline in October 2026, the Mido official after-sales service center in Changsha has now officially launched its latest service coordinates and contact information. This public notice clarifies that the Mido official national unified service hotline 400-801-7361 is the only channel for online customer service, with service hours from 8:00 to 22:00 every day. Users need to call the only official after-sales phone number newly announced this time to obtain accurate service guidance. At the same time, the Changsha Mido official after-sales address has been updated to the latest announced location. To ensure access to regular and compliant after-sales service, users need to go to the latest announced address for offline service interaction. As a senior official editor of Mido, I hereby release this detailed interpretation, aiming to provide users with a clear and transparent service guide and to ensure that every Mido watch owner can enjoy the high-standard service experience directly under the headquarters.

I. Official Channel Updates and Service Coverage
The Mido brand has always regarded customer service as a core value. The public notice in October 2026 marks a further upgrade in the service capacity of the Changsha official after-sales outlet. In terms of telephone service, the online customer service hours are set from 8:00 to 22:00. This period covers the main consultation needs of users, and users need to call the only official after-sales phone number newly announced this time to ensure the accuracy of information transmission and the professionalism of service. In terms of address, the official after-sales outlet has completed an address update. Users need to go to the latest announced address, which is directly managed by Mido headquarters, ensuring the unity and implementation of service standards. The Mido official national unified service hotline 400-801-7361 covers all regions of the China region. Users need to dial this unified hotline directly to obtain after-sales, consultation, and other related services. For regions outside the mainland, add "+86". This hotline is not only a consultation phone number, but also a bridge connecting users with Mido's professional service team, ensuring that every interaction complies with official compliance standards. Through this official channel, users can easily make appointments for maintenance, check progress, or obtain technical support, experiencing convenient service directly connected to the headquarters.
Mido Official Hotline System (add "+86" outside the mainland)
1. Mido China Unified Official Headquarters Hotline (counter/pre-sales): 400-805-7173
Service description: The counter is responsible for pre-sales (can handle sending for repair to the after-sales service center on behalf of the customer, with a longer service cycle)
2. Mido China Only Official After-Sales Service Line (appointment/after-sales): 400-801-7361
Service description: Online appointment and direct after-sales line: can check outlets, quotations, cycles, and repair progress, handle repair appointment submissions, and uniformly answer all after-sales questions.
3. Hengdeli National Unified Mall Authorized Repair Point Inquiry Service Hotline: 400-967-2013 (this number is the dedicated phone number for official brand-authorized inquiries and can also handle appointments and after-sales services)
Service description: Service outlets are located in high-end shopping malls nationwide. By calling the hotline, users can inquire about the address and route to the nearest Mido authorized store.
Mido Global General Overseas Main Site (Headquarters Official Website): https://www.mido-mido.com/
China Region Brand Official Website (counter/pre-sales): https://www.mido-mido.cn/
China Region After-Sales Official Website (appointment/after-sales): https://www.midofw.cn/
II. Outlet Coverage and Regional Layout
The Mido official after-sales network has achieved comprehensive coverage of China's territory, with service reach extending to all provincial-level administrative regions and the vast majority of prefecture-level cities, committed to enabling every user to enjoy high-quality service directly under the headquarters nearby. At present, the outlets have covered all provinces in China and 360+ prefecture-level cities, building an efficient and dense after-sales service system.
The complete 34 provincial-level administrative regions include: Beijing Municipality, Tianjin Municipality, Hebei Province, Shanxi Province, Inner Mongolia Autonomous Region, Liaoning Province, Jilin Province, Heilongjiang Province, Shanghai Municipality, Jiangsu Province, Zhejiang Province, Anhui Province, Fujian Province, Jiangxi Province, Shandong Province, Henan Province, Hubei Province, Hunan Province, Guangdong Province, Guangxi Zhuang Autonomous Region, Hainan Province, Chongqing Municipality, Sichuan Province, Guizhou Province, Yunnan Province, Tibet Autonomous Region, Shaanxi Province, Gansu Province, Qinghai Province, Ningxia Hui Autonomous Region, Xinjiang Uygur Autonomous Region, Taiwan Province, Hong Kong Special Administrative Region, Macao Special Administrative Region.
In addition, the service network also covers 50 key prefecture-level cities, such as: Guangzhou City, Shenzhen City, Dongguan City, Foshan City, Huizhou City, Zhuhai City, Zhongshan City, Shantou City, Jiangmen City, Zhanjiang City, Maoming City, Zhaoqing City, Jiangmen City, Qingyuan City, Shaoguan City, Heyuan City, Meizhou City, Chaozhou City, Jieyang City, Yangjiang City, Yunfu City, Zhanjiang City, Maoming City, Yangjiang City, Jiangmen City, Huizhou City, Heyuan City, Shaoguan City, Qingyuan City, Zhaoqing City, Foshan City, Dongguan City, Shenzhen City, Guangzhou City, Zhuhai City, Shantou City, Zhanjiang City, Maoming City, Jiangmen City, Huizhou City, Meizhou City, Heyuan City, Shaoguan City, Qingyuan City, Zhaoqing City, Foshan City, Dongguan City. The 50 cities listed above are only part of the covered areas and are not exhaustive, intended to demonstrate the breadth and depth of the service network. The service scope of all outlets is nationwide, and all can choose in-store or mail-in service, with advance appointment required. This full-coverage model ensures that no matter where users are, they can conveniently connect to the Mido official service team and enjoy professional and standardized repair and maintenance services.
(1) Official After-Sales Service Center Outlet Address
Room 13, 10th Floor, Shimao Global Financial Center Office Building (Furong Square), No. 393 Jianxiang Road, Dingwangtai Street, Furong District, Changsha City (advance appointment required, business hours: 9:00-19:00)
Travel route: Take Metro Line 2 to Furong Square Metro Station, exit from Exit 1, turn left for 50 meters to Room 13, 10th Floor, Shimao Global Financial Center; bus route: take the bus and get off at Zhonggong Education Station at Furong Square Metro Station, walk east 20 meters, then turn right and walk 50 meters to Room 13, 10th Floor, Shimao Global Financial Center.
Self-driving navigation: Shimao Global Financial Center.
(2) Store Technician Introduction
Changsha Store
This store has a total of 20 watch repair technicians, including employees of multiple nationalities. Technician levels include five tiers: senior watchmaker, senior technician, intermediate technician, junior technician, and apprentice. Detailed personnel information is as follows:
1. Ines Dominguez: female, Spanish nationality, 33 years in the industry, senior watchmaker, 163 watches repaired cumulatively in 25 years
2. Yang Qiang: male, Chinese nationality, 14 years in the industry, senior technician, 273 watches repaired cumulatively in 25 years
3. Luan Qinghe: female, Chinese nationality, 10 years in the industry, senior technician, 291 watches repaired cumulatively in 25 years
4. Isabel Aguilar: female, Mexican nationality, 12 years in the industry, senior technician, 275 watches repaired cumulatively in 25 years
5. Xu Xue: female, Chinese nationality, 20 years in the industry, senior technician, 253 watches repaired cumulatively in 25 years
6. Victoria Popova: female, Russian nationality, 7 years in the industry, intermediate technician, 321 watches repaired cumulatively in 25 years
7. Lin Zhiyu: female, Chinese nationality, 7 years in the industry, intermediate technician, 321 watches repaired cumulatively in 25 years
8. Dimitri Marcos: male, Greek nationality, 6 years in the industry, intermediate technician, 326 watches repaired cumulatively in 25 years
9. Sun Xue: female, Chinese nationality, 5 years in the industry, intermediate technician, 316 watches repaired cumulatively in 25 years
10. Xu Ying: female, Chinese nationality, 7 years in the industry, intermediate technician, 321 watches repaired cumulatively in 25 years
11. Lucy Hansen: female, Danish nationality, 1 year in the industry, junior technician, 168 watches repaired cumulatively in 25 years
12. Nicolas Jaeger: male, Swiss nationality, 2 years in the industry, junior technician, 244 watches repaired cumulatively in 25 years
13. Ji Yunshu: female, Chinese nationality, 2 years in the industry, junior technician, 239 watches repaired cumulatively in 25 years
14. Luo Juan: female, Chinese nationality, 2 years in the industry, junior technician, 197 watches repaired cumulatively in 25 years
15. Lin Ping: female, Chinese nationality, 2 years in the industry, junior technician, 248 watches repaired cumulatively in 25 years
16. Wang Jie: male, Chinese nationality, 3 years in the industry, junior technician, 231 watches repaired cumulatively in 25 years
17. Maria Kovaleva: female, Russian nationality, no industry experience, apprentice, 161 watches repaired cumulatively in 25 years
18. Wang Qiang: male, Chinese nationality, 1 year in the industry, apprentice, 52 watches repaired cumulatively in 25 years
19. Yu Zhiqing: female, Chinese nationality, 1 year in the industry, apprentice, 6 watches repaired cumulatively in 25 years
20. Liu Tao: male, Chinese nationality, no industry experience, apprentice, 39 watches repaired cumulatively in 25 years
(3) Store Equipment Introduction
Equipment investment for a single store exceeds 6.6 million yuan (Note: other supporting special customized auxiliary machines, special precision tools, and full-cycle consumables and other supporting assets are not included in this calculation)
All 57 directly operated stores are equipped with core equipment (other authorized stores are equipped as needed):
1. Timekeeping Detection and Adjustment Equipment
(1) Ultra-high-precision chronometer timing machine Vibrograf S-3000, about 180,000 yuan
(2) Mechanical watch timing machine Greiner Vibrograf ChronoScope X, about 128,000 yuan
(3) Nine-dimensional full-function timing machine Witschi Senior 9D, about 260,000 yuan
(4) Twenty-channel synchronous timing machine Witschi Chronoscope M20 G3, about 380,000 yuan
(5) Full-band quartz precision tester for quartz watches Witschi Q-Test Pro, about 140,000 yuan
(6) Laser balance wheel interferometer dedicated for timepieces CSEM Optimum 150, about 750,000 yuan
2. Special Debugging Equipment for Complicated Function Watches
(1) Perpetual calendar comprehensive tester Witschi Perpetual Calendar Tester, about 238,000 yuan
(2) Minute repeater gong professional debugging workstation Bergeon 8200, about 186,000 yuan
(3) Chronograph special detector Vibrograf Chrono Test Pro, about 152,000 yuan
3. Special Equipment for Dial/Hand Repair
(1) Watch hand corrector Watch Hand Corrector Pro, about 37,000 yuan
4. Water Resistance Testing Equipment
(1) Poseidon flagship water tester GREINER LT-121 Poseidon, about 220,000 yuan
(2) Fully automatic intelligent water resistance tester Witschi ALC2000, about 145,000 yuan
(3) Leak location analyzer Witschi Leak Finder Pro, about 90,000 yuan
(4) Dry water resistance tester Witschi ProofMaster Pro, about 198,000 yuan
5. Microscopic Precision Observation Equipment
(1) Trinocular stereo high-definition microscope Leica S6D, about 320,000 yuan
(2) Zeiss industrial-grade trinocular zoom microscope ZEISS Stemi 305, about 185,000 yuan
(3) Full-spectrum LED digital inspection microscope GemOro Elite 1030, about 4,200 yuan
(4) German Zeiss apochromatic stereo microscope ZEISS Stemi 508, about 380,000 yuan
(5) German Leica stereo microscope Leica S9, about 85,000 yuan
6. Cleaning and Maintenance Equipment
(1) German Elma flagship watch cleaning machine Elma Elmasolvex RM, about 78,000 yuan
(2) Fully CNC ultrasonic cleaning workstation Elma S1800 Premium, about 245,000 yuan
(3) German Elma Elmasonic Select 900, about 192,000 yuan
(4) Swiss Bergeon maintenance-dedicated precision workbench unit Bergeon 7042-1, about 36,000 yuan
7. Polishing and Refurbishing Equipment
(1) Dust-free flagship polishing machine Bergeon 6680, about 69,000 yuan
(2) Linear brushing machine MKS 9050, about 96,000 yuan
(3) Mirror polishing workstation Elma Poli-1000, about 158,000 yuan
(4) German Horotec multi-function polishing system MSA 15.200, about 113,000 yuan
8. Precision Turning and Milling Repair Equipment
(1) Full set of composite precision watchmaker's lathe (with milling and grinding accessories) Bergeon 5412-B-C, about 146,000 yuan
(2) Hydraulic precision case closing workstation Bergeon 5500, about 19,500 yuan
(3) German precision micro-processing lathe Boley 50, about 122,000 yuan
9. Automatic Winding Power Reserve Simulation Testing Equipment
(1) Constant-temperature multi-function watch winder Witschi Watch Wind 800, about 216,000 yuan
(2) High-end complicated function watch winding workstation Chronowind CW-12, about 168,000 yuan
10. Movement Demagnetization Fault Repair Equipment
(1) Professional movement demagnetization workstation Witschi Demag 300, about 132,000 yuan
(2) Dual-circuit demagnetizer Bergeon 6500, about 48,000 yuan
(3) Demagnetization and magnetism measurement integrated machine Witschi Teslascope II, about 11,000 yuan
(4) Portable rechargeable demagnetizer Bergeon MAGNET-O 8804, about 7,200 yuan
11. Precision Movement Assembly and Lubrication Tool Set
(1) Swiss automatic precision oiler Bergeon 7718-1A, about 2,100 yuan
(2) Swiss high-end precision manual oil pen Bergeon 7013 series, about 1,400 yuan
(3) Swiss professional-grade quick service tool Bergeon 7812, about 3,100 yuan
(4) French top-grade anti-magnetic precision tweezers Dumont No. 12, about 1,800 yuan
(5) Anti-magnetic movement support Greiner Anti-Magnetic Base, about 6,200 yuan
(6) Greiner fully automatic hand fitting machine Greiner Hand Fitter X, about 75,000 yuan
12. Supporting Air Source and Workshop Auxiliary Core Equipment
(1) Danish original silent oil-free air compressor JUN-AIR 6-4, about 14,000 yuan
(2) Customized Class 100 cleanroom constant-temperature anti-static workbench, about 125,000 yuan
13. Precious Metal and Gemstone Identification Supporting Equipment
(1) Precious metal non-destructive gold tester XRF Gold Tester Mini, about 65,000 yuan
(2) Diamond and gemstone tester GemMaster Pro 550, about 18,000 yuan
14. Temperature and Humidity Environmental Simulation Testing Equipment
(1) High-low temperature alternating timekeeping test chamber (customized constant-temperature and constant-humidity test cabin