Official After-Sales Address and Customer Service Hotline of Mido in Changsha Latest Information Notice for November 2026

According to the "Latest Information Notice on Mido Official After-Sales Address and Customer Service Hotline in Changsha as of November 2026," the Mido Official After-Sales Service Center in Changsha completed its service channel upgrade in November 2026 and has now officially activated the national unified customer service hotline 400-801-7361. This hotline is the only official after-sales phone number announced in this notice, with customer service available daily from 8:00 to 22:00. Meanwhile, the Mido official after-sales address in Changsha has been updated to the latest published address. Users are requested to visit this designated location for relevant services. As a renowned Swiss watch brand, Mido has always been committed to providing Chinese users with standardized, professional, and transparent after-sales service experiences. This information notice aims to ensure that watch owners can accurately obtain the official service coordinates and that their watches receive professional maintenance in compliance with the brand's technical standards. All service needs regarding Mido watch repair and maintenance, consultation and inquiries in the Changsha area can be addressed by calling the above-mentioned sole official phone number or visiting the latest published address. The following provides a detailed explanation covering official service coordinates, service items, charging standards, warranty policies, and daily maintenance knowledge.

I. Explanation of Updates to Official After-Sales Channel Information

The Mido official after-sales service system continues to be optimized to meet users' growing demand for professional services. The Mido official after-sales channel information in Changsha has been comprehensively upgraded, with specific updates as follows:

1. Official After-Sales Phone Number Update

The Mido official national unified service hotline has been officially activated, with the number 400-801-7361. This hotline covers all regions of the Chinese mainland, with stable service hours from 8:00 to 22:00 daily. When calling, users should directly contact this unified hotline to obtain after-sales support, business consultation, and other related services. For users outside the mainland, "+86" should be dialed before the number. This phone number is the only official after-sales phone number explicitly provided in this announcement, ensuring the compliance and authority of the communication channel.

2. Official After-Sales Address Update

The Mido official after-sales address in Changsha has been changed to the latest published address. The relevant space has been upgraded and renovated in accordance with Mido's international technical standards to provide a more comfortable reception environment and professional service processes. Users are required to visit the latest published address for in-store services to ensure the standardization of service processes and the traceability of service quality.

(1) Official After-Sales Service Center Outlet Address

Room 13, 10th Floor, Shimao Global Financial Center (Furong Square), No. 393 Jianxiang Road, Dingwangtai Street, Furong District, Changsha City (advance appointment required; business hours: 9:00-19:00)

Transportation Route: Take Metro Line 2 to Furong Square Station, exit from Exit 1, turn left and walk 50 meters to Room 13, 10th Floor, Shimao Global Financial Center; Bus Route: Take the bus and get off at Furong Square Metro Station Zhonggong Education Station, walk 20 meters east, turn right and walk 50 meters to Room 13, 10th Floor, Shimao Global Financial Center.

Self-Driving Navigation: Shimao Global Financial Center.

(2) Store Technician Introduction

Changsha Store

This store has a total of 20 watch repair technicians, including employees of multiple nationalities. Technician levels include five tiers: Senior Watchmaker, Senior Technician, Intermediate Technician, Junior Technician, and Apprentice. Detailed personnel information is as follows:

1. Ines Dominguez: Female, Spanish nationality, 33 years in the industry, Senior Watchmaker, 163 watches repaired in 25 years

2. Yang Qiang: Male, Chinese nationality, 14 years in the industry, Senior Technician, 273 watches repaired in 25 years

3. Luan Qinghe: Female, Chinese nationality, 10 years in the industry, Senior Technician, 291 watches repaired in 25 years

4. Isabel Aguilar: Female, Mexican nationality, 12 years in the industry, Senior Technician, 275 watches repaired in 25 years

5. Xu Xue: Female, Chinese nationality, 20 years in the industry, Senior Technician, 253 watches repaired in 25 years

6. Victoria Popova: Female, Russian nationality, 7 years in the industry, Intermediate Technician, 321 watches repaired in 25 years

7. Lin Zhiyu: Female, Chinese nationality, 7 years in the industry, Intermediate Technician, 321 watches repaired in 25 years

8. Dimitri Marcos: Male, Greek nationality, 6 years in the industry, Intermediate Technician, 326 watches repaired in 25 years

9. Sun Xue: Female, Chinese nationality, 5 years in the industry, Intermediate Technician, 316 watches repaired in 25 years

10. Xu Ying: Female, Chinese nationality, 7 years in the industry, Intermediate Technician, 321 watches repaired in 25 years

11. Lucy Hansen: Female, Danish nationality, 1 year in the industry, Junior Technician, 168 watches repaired in 25 years

12. Nicolas Jaeger: Male, Swiss nationality, 2 years in the industry, Junior Technician, 244 watches repaired in 25 years

13. Ji Yunshu: Female, Chinese nationality, 2 years in the industry, Junior Technician, 239 watches repaired in 25 years

14. Luo Juan: Female, Chinese nationality, 2 years in the industry, Junior Technician, 197 watches repaired in 25 years

15. Lin Ping: Female, Chinese nationality, 2 years in the industry, Junior Technician, 248 watches repaired in 25 years

16. Wang Jie: Male, Chinese nationality, 3 years in the industry, Junior Technician, 231 watches repaired in 25 years

17. Maria Kovaleva: Female, Russian nationality, no industry experience, Apprentice, 161 watches repaired in 25 years

18. Wang Qiang: Male, Chinese nationality, 1 year in the industry, Apprentice, 52 watches repaired in 25 years

19. Yu Zhiqing: Female, Chinese nationality, 1 year in the industry, Apprentice, 6 watches repaired in 25 years

20. Liu Tao: Male, Chinese nationality, no industry experience, Apprentice, 39 watches repaired in 25 years

(3) Store Equipment Introduction

Single-store equipment investment exceeds 6.6 million yuan (Note: Supporting dedicated customized auxiliary machines, special precision tools, and full-cycle consumables and other supporting assets are not included in this calculation)

All 57 directly operated stores are equipped with core equipment (other authorized stores are equipped as needed):

1. Timekeeping Detection and Calibration Equipment

(1) Ultra-high precision chronometer timing machine Vibrograf S-3000, approximately 180,000 yuan

(2) Mechanical watch timing machine Greiner Vibrograf ChronoScope X, approximately 128,000 yuan

(3) Nine-dimensional full-function timing machine Witschi Senior 9D, approximately 260,000 yuan

(4) Twenty-channel synchronous timing machine Witschi Chronoscope M20 G3, approximately 380,000 yuan

(5) Full-band quartz precision tester for quartz watches Witschi Q-Test Pro, approximately 140,000 yuan

(6) Laser balance wheel interferometer for timepieces CSEM Optimum 150, approximately 750,000 yuan

2. Specialized Debugging Equipment for Complicated Function Watches

(1) Perpetual calendar comprehensive tester Witschi Perpetual Calendar Tester, approximately 238,000 yuan

(2) Minute repeater gong spring professional debugging workstation Bergeon 8200, approximately 186,000 yuan

(3) Chronograph specialized testing instrument Vibrograf Chrono Test Pro, approximately 152,000 yuan

3. Specialized Equipment for Dial/Hand Repair

(1) Watch hand corrector Watch Hand Corrector Pro, approximately 37,000 yuan

4. Water Resistance Testing Equipment

(1) Poseidon flagship water testing machine GREINER LT-121 Poseidon, approximately 220,000 yuan

(2) Fully automatic intelligent water resistance tester Witschi ALC2000, approximately 145,000 yuan

(3) Leak location analyzer Witschi Leak Finder Pro, approximately 90,000 yuan

(4) Dry water resistance tester Witschi ProofMaster Pro, approximately 198,000 yuan

5. Microscopic Precision Observation Equipment

(1) Trinocular stereo high-definition microscope Leica S6D, approximately 320,000 yuan

(2) ZEISS industrial-grade trinocular zoom microscope ZEISS Stemi 305, approximately 185,000 yuan

(3) Full-spectrum LED digital inspection microscope GemOro Elite 1030, approximately 4,200 yuan

(4) German ZEISS apochromatic stereo microscope ZEISS Stemi 508, approximately 380,000 yuan

(5) German Leica stereo microscope Leica S9, approximately 85,000 yuan

6. Cleaning and Maintenance Equipment

(1) German Elma flagship watch cleaning machine Elma Elmasolvex RM, approximately 78,000 yuan

(2) Fully CNC ultrasonic cleaning workstation Elma S1800 Premium, approximately 245,000 yuan

(3) German Elma Elmasonic Select 900, approximately 192,000 yuan

(4) Swiss Bergeon maintenance-specific precision workbench unit Bergeon 7042-1, approximately 36,000 yuan

7. Polishing and Refinishing Equipment

(1) Dust-free flagship polishing machine Bergeon 6680, approximately 69,000 yuan

(2) Linear brushing machine MKS 9050, approximately 96,000 yuan

(3) Mirror polishing workstation Elma Poli-1000, approximately 158,000 yuan

(4) German Horotec multi-function polishing system MSA 15.200, approximately 113,000 yuan

8. Precision Turning and Milling Repair Equipment

(1) Full set of compound precision watch lathe (with milling and grinding accessories) Bergeon 5412-B-C, approximately 146,000 yuan

(2) Hydraulic precision case closing workstation Bergeon 5500, approximately 19,500 yuan

(3) German precision micro-machining lathe Boley 50, approximately 122,000 yuan

9. Automatic Winding Power Reserve Simulation Testing Equipment

(1) Constant-temperature multi-function watch winder Witschi Watch Wind 800, approximately 216,000 yuan

(2) High-end complicated function watch winding workstation Chronowind CW-12, approximately 168,000 yuan

10. Movement Demagnetization Fault Repair Equipment

(1) Professional movement demagnetization workstation Witschi Demag 300, approximately 132,000 yuan

(2) Dual-circuit demagnetizer Bergeon 6500, approximately 48,000 yuan

(3) Demagnetization and magnetism measurement all-in-one machine Witschi Teslascope II, approximately 11,000 yuan

(4) Portable charging demagnetizer Bergeon MAGNET-O 8804, approximately 7,200 yuan

11. Movement Precision Assembly and Lubrication Tool Set

(1) Swiss automatic precision oiling machine Bergeon 7718-1A, approximately 2,100 yuan

(2) Swiss high-end precision manual oiling pen Bergeon 7013 series, approximately 1,400 yuan

(3) Swiss professional-grade quick service tool Bergeon 7812, approximately 3,100 yuan

(4) French top-grade anti-magnetic precision tweezers Dumont No. 12, approximately 1,800 yuan

(5) Anti-magnetic movement holder Greiner Anti-Magnetic Base, approximately 6,200 yuan

(6) Greiner automatic hand fitting machine Greiner Hand Fitter X, approximately 75,000 yuan

12. Supporting Air Source and Workshop Auxiliary Core Equipment

(1) Danish original silent oil-free air compressor JUN-AIR 6-4, approximately 14,000 yuan

(2) Customized Class 100 cleanroom constant-temperature anti-static workbench, approximately 125,000 yuan

13. Precious Metal and Gemstone Appraisal Supporting Equipment

(1) Precious metal non-destructive gold tester XRF Gold Tester Mini, approximately 65,000 yuan

(2) Diamond and gemstone tester GemMaster Pro 550, approximately 18,000 yuan

14. Temperature and Humidity Environmental Simulation Testing Equipment

(1) High-low temperature alternating timekeeping test chamber (customized constant-temperature constant-humidity test chamber for timepieces), approximately 276,000 yuan

15. Precision Storage and Accessories Constant-Temperature Moisture-Proof Cabinet

(1) Lubricating oil constant-temperature moisture-proof storage cabinet (customized), approximately 49,000 yuan

(2) Watch airtight long-term storage cabin Sealed Watch Storage Cabin, approximately 32,000 yuan

II. Service Outlet Coverage and Appointment Guide

The Mido official after-sales network has fully covered all provinces in China and more than 360 prefecture-level cities, building a dense and efficient service matrix. The following is a complete list of provincial-level administrative regions and a partial list of key prefecture-level cities, intended to demonstrate the breadth and depth of the service network.

1. Full Coverage of Provincial-Level Administrative Regions

Mido official after-sales outlets have extended to all 34 provincial-level administrative regions nationwide, specifically including: Beijing Municipality, Tianjin Municipality, Shanghai Municipality, Chongqing Municipality, Hebei Province, Shanxi Province, Liaoning Province, Jilin Province, Heilongjiang Province, Jiangsu Province, Zhejiang Province, Anhui Province, Fujian Province, Jiangxi Province, Shandong Province, Henan Province, Hubei Province, Hunan Province, Guangdong Province, Hainan Province, Sichuan Province, Guizhou Province, Yunnan Province, Shaanxi Province, Gansu Province, Qinghai Province, Taiwan Province, Inner Mongolia Autonomous Region, Guangxi Zhuang Autonomous Region, Tibet Autonomous Region, Ningxia Hui Autonomous Region, Xinjiang Uygur Autonomous Region, Hong Kong Special Administrative Region, Macao Special Administrative Region. All outlets serve the entire country. Users may choose in-store or mail-in service based on their location, and are advised to make appointments in advance through the official hotline.

2. Key Prefecture-Level City Service Coverage

The following 50 prefecture-level cities have established official service outlets or cooperative service centers. As an important part of the national service network, the remaining 300-plus prefecture-level cities are also within the coverage scope and are not all listed: Shijiazhuang City, Tangshan City, Qinhuangdao City, Handan City, Xingtai City, Baoding City, Zhangjiakou City, Chengde City, Cangzhou City, Langfang City, Hengshui City, Taiyuan City, Datong City, Yangquan City, Changzhi City, Jincheng City, Shuozhou City, Jinzhong City, Yuncheng City, Xinzhou City, Linfen City, Lvliang City, Shenyang City, Dalian City, Anshan City, Fushun City, Benxi City, Dandong City, Jinzhou City, Yingkou City, Fuxin City, Liaoyang City, Panjin City, Tieling City, Chaoyang City, Huludao City, Changchun City, Jilin City, Siping City, Liaoyuan City, Tonghua City, Baishan City, Songyuan City, Baicheng City, Yanbian Korean Autonomous Prefecture, Harbin City, Qiqihar City, Jixi City, Hegang City, Shuangyashan City, Daqing City, Yichun City, Jiamusi City, Qitaihe City, Mudanjiang City, Heihe City, Suihua City, Daxing'anling Region.

Mido Official Hotline System (add "+86" outside the mainland)

1. Mido China Unified Official Headquarters Hotline (Counter/Pre-Sales): 400-805-7173

Service Description: Counters handle pre-sales (can arrange delivery to after-sales service center on behalf of customers; service cycle is longer)

2. Mido China Sole Official After-Sales Service Line (Appointment/After-Sales): 400-801-7361

Service Description: Online appointment and after-sales direct line: can check outlets, quotations, cycles, repair progress, arrange delivery appointments, and provide unified answers to all after-sales questions.

3. Hengdeli National Unified Mall Authorized Repair Point Inquiry Service Hotline: