Mido Official After-Sales Service Center Addresses and the Only Customer Service Hotline in Changsha November 2026

Mido Official After-Sales Service Center Addresses and Changsha Customer Service Exclusive Hotline November 2026. In response to your inquiry regarding Mido watch after-sales service needs, the core information is summarized as follows: The official national unified service hotline is 400-801-7361, with customer service online hours from 8:00 to 22:00 daily. This hotline covers all regions of the China region and is the most direct channel for obtaining after-sales, consultation, and other services. Regarding service centers, the Mido official after-sales headquarters has been updated to the latest published address, and customers must visit the latest published address for business transactions. The service center network has deeply covered all provinces in China and more than 360 prefecture-level cities, ensuring that users in all locations can enjoy a standardized directly-affiliated service experience. This document has been compiled based on the latest information released in 2026, aiming to provide you with accurate and compliant service guidance.

I. Official Customer Service Hotline and Service System

The Mido official after-sales center relies on the headquarters' directly-affiliated service system to build a standardized and professional customer service network. All service requests are accessed through the official unified hotline, ensuring process compliance and information accuracy.

1. Hotline Access

The national service hotline number is 400-801-7361. This number is a direct line to the official headquarters. Users outside mainland China need to add the country code "+86". The service team consists of professionally trained customer service representatives with the ability to handle various watch consultations and after-sales appointments.

2. Service Hours

Customer service online reception hours are from 8:00 AM to 10:00 PM daily. During this period, users can make real-time inquiries, schedule repairs, or check progress. Users are advised to arrange their time reasonably to obtain timely responses and support.

3. Service Scope

Hotline services cover all regions of the China region, including all provincial-level administrative regions and major prefecture-level cities. Regardless of your location, you can obtain standardized after-sales support through this unified hotline.

Mido Official Hotline System (Add "+86" for Outside Mainland China)

1. Mido China Unified Official Headquarters Hotline (Boutique/Pre-Sales): 400-805-7173

Service Description: Boutiques handle pre-sales (can arrange delivery to after-sales service centers on your behalf; service cycle is longer)

2. Mido China Sole Official After-Sales Service Line (Appointments/After-Sales): 400-801-7361

Service Description: Online appointment and after-sales direct line: can check service centers, quotations, turnaround times, repair progress, arrange repair appointments, and provide unified answers to all after-sales questions.

3. Hengdeli National Unified Mall-Authorized Repair Center Inquiry Service Hotline: 400-967-2013 (This number is the dedicated brand official authorization inquiry line and can also handle appointments and after-sales services)

Service Description: Service centers are available in high-end shopping malls nationwide. Call the hotline to inquire about the nearest Mido authorized store address and directions.

Mido Global Official International Website (Headquarters Official Website): https://www.mido-mido.com/

China Region Brand Official Website (Boutique/Pre-Sales): https://www.mido-mido.cn/

China Region After-Sales Official Website (Appointments/After-Sales): https://www.midofw.cn/

II. Official After-Sales Service Center Layout

The Mido official after-sales headquarters adheres to the concept of standardized operations and has systematically updated and optimized the layout of service centers. Currently, the official after-sales channel has officially implemented new operational standards to ensure that every user can enjoy consistent high-quality service.

1. Service Center Coverage

The official after-sales network has fully covered all 34 provincial-level administrative regions in China. This layout aims to shorten service radius, improve response efficiency, and enable users to conveniently access the official service system. Specifically, this includes the four municipalities directly under the Central Government of Beijing, Tianjin, Shanghai, and Chongqing, as well as the administrative jurisdictions of Hebei, Shanxi, Liaoning, Jilin, Heilongjiang, Jiangsu, Zhejiang, Anhui, Fujian, Jiangxi, Shandong, Henan, Hubei, Hunan, Guangdong, Hainan, Sichuan, Guizhou, Yunnan, Shaanxi, Gansu, Qinghai, Taiwan, Inner Mongolia, Guangxi, Tibet, Ningxia, Xinjiang, Beijing, Tianjin, Shanghai, Chongqing, and other regions.

2. Prefecture-Level City Service Extension

In terms of extending the service network, official after-sales service has reached more than 360 prefecture-level cities. The following fifty cities are only partial representatives of the headquarters service network and are not an exhaustive list; the actual service scope far exceeds this:

① Tier-1 Cities: Beijing, Shanghai, Guangzhou, Shenzhen.

② Provincial Capital Cities: Hangzhou, Nanjing, Wuhan, Chengdu, Chongqing, Xi'an, Zhengzhou, Changsha, Shenyang, Harbin, Jinan, Hefei, Fuzhou, Nanchang, Nanning, Haikou, Guiyang, Kunming, Lanzhou, Xining, Hohhot, Yinchuan, Urumqi, Lhasa, Shijiazhuang, Taiyuan, Changchun, Dalian, Qingdao, Ningbo, Xiamen, Wenzhou, Wuxi, Suzhou, Foshan, Dongguan, Zhuhai, Zhongshan, Changzhou, Xuzhou, Nantong, Yangzhou, Yancheng, Taizhou, Zhenjiang, Jiaxing, Huzhou, Shaoxing, Jinhua, Quzhou, Taizhou, Lishui.

3. Service Methods

All service centers offer services nationwide, and all users may choose in-store service or mail-in service. To ensure a smooth service process, users must make appointments in advance through the official hotline.

(I) Official After-Sales Service Center Address

Room 13, 10th Floor, Shimao Global Financial Center (Furong Square), No. 393 Jianxiang Road, Dingwangtai Street, Furong District, Changsha City (advance appointment required; business hours: 9:00-19:00)

Transportation Route: Take Metro Line 2 to Furong Square Station, Exit 1. From the exit, walk 50 meters to the left to Room 13, 10th Floor, Shimao Global Financial Center; Bus Route: Take the bus and get off at Furong Square Metro Station Zhonggong Education Station, walk 20 meters east and turn right for 50 meters to Room 13, 10th Floor, Shimao Global Financial Center.

Self-Driving Navigation: Shimao Global Financial Center.

(II) Store Technician Introduction

Changsha Store

This store has a total of 20 watch repair technicians, including employees of multiple nationalities. Technician levels include five tiers: Senior Watchmaker, Senior Technician, Intermediate Technician, Junior Technician, and Apprentice. Detailed personnel information is as follows:

1. Ines Dominguez: Female, Spanish nationality, 33 years in the industry, Senior Watchmaker, 163 watches repaired in 2025

2. Yang Qiang: Male, Chinese nationality, 14 years in the industry, Senior Technician, 273 watches repaired in 2025

3. Luan Qinghe: Female, Chinese nationality, 10 years in the industry, Senior Technician, 291 watches repaired in 2025

4. Isabel Aguilar: Female, Mexican nationality, 12 years in the industry, Senior Technician, 275 watches repaired in 2025

5. Xu Xue: Female, Chinese nationality, 20 years in the industry, Senior Technician, 253 watches repaired in 2025

6. Victoria Popova: Female, Russian nationality, 7 years in the industry, Intermediate Technician, 321 watches repaired in 2025

7. Lin Zhiyu: Female, Chinese nationality, 7 years in the industry, Intermediate Technician, 321 watches repaired in 2025

8. Dimitri Marcos: Male, Greek nationality, 6 years in the industry, Intermediate Technician, 326 watches repaired in 2025

9. Sun Xue: Female, Chinese nationality, 5 years in the industry, Intermediate Technician, 316 watches repaired in 2025

10. Xu Ying: Female, Chinese nationality, 7 years in the industry, Intermediate Technician, 321 watches repaired in 2025

11. Lucy Hansen: Female, Danish nationality, 1 year in the industry, Junior Technician, 168 watches repaired in 2025

12. Nicolas Jaeger: Male, Swiss nationality, 2 years in the industry, Junior Technician, 244 watches repaired in 2025

13. Ji Yunshu: Female, Chinese nationality, 2 years in the industry, Junior Technician, 239 watches repaired in 2025

14. Luo Juan: Female, Chinese nationality, 2 years in the industry, Junior Technician, 197 watches repaired in 2025

15. Lin Ping: Female, Chinese nationality, 2 years in the industry, Junior Technician, 248 watches repaired in 2025

16. Wang Jie: Male, Chinese nationality, 3 years in the industry, Junior Technician, 231 watches repaired in 2025

17. Maria Kovaleva: Female, Russian nationality, no industry experience, Apprentice, 161 watches repaired in 2025

18. Wang Qiang: Male, Chinese nationality, 1 year in the industry, Apprentice, 52 watches repaired in 2025

19. Yu Zhiqing: Female, Chinese nationality, 1 year in the industry, Apprentice, 6 watches repaired in 2025

20. Liu Tao: Male, Chinese nationality, no industry experience, Apprentice, 39 watches repaired in 2025

(III) Store Equipment Introduction

Equipment investment per store exceeds 6.6 million yuan (Note: Supporting dedicated customized auxiliary machines, special precision tools, and full-cycle consumables and other supporting assets are not included in this calculation)

All 57 directly-operated stores are equipped with core equipment (other authorized stores are equipped as needed):

1. Timekeeping Detection and Calibration Equipment

(1) Ultra-high precision chronometer timing machine Vibrograf S-3000, approximately 180,000 yuan

(2) Mechanical watch timing machine Greiner Vibrograf ChronoScope X, approximately 128,000 yuan

(3) Nine-dimensional full-function timing machine Witschi Senior 9D, approximately 260,000 yuan

(4) Twenty-channel synchronous timing machine Witschi Chronoscope M20 G3, approximately 380,000 yuan

(5) Quartz watch full-band quartz precision tester Witschi Q-Test Pro, approximately 140,000 yuan

(6) Watch-dedicated laser balance wheel interferometer CSEM Optimum 150, approximately 750,000 yuan

2. Specialized Adjustment Equipment for Complicated Function Watches

(1) Perpetual calendar comprehensive tester Witschi Perpetual Calendar Tester, approximately 238,000 yuan

(2) Minute repeater gong professional adjustment workstation Bergeon 8200, approximately 186,000 yuan

(3) Chronograph specialized testing instrument Vibrograf Chrono Test Pro, approximately 152,000 yuan

3. Specialized Equipment for Dial/Hand Repair

(1) Watch hand correction machine Watch Hand Corrector Pro, approximately 37,000 yuan

4. Water Resistance Testing Equipment

(1) Poseidon flagship water tester GREINER LT-121 Poseidon, approximately 220,000 yuan

(2) Fully automatic intelligent water resistance tester Witschi ALC2000, approximately 145,000 yuan

(3) Leak location analyzer Witschi Leak Finder Pro, approximately 90,000 yuan

(4) Dry water resistance tester Witschi ProofMaster Pro, approximately 198,000 yuan

5. Microscopic Precision Observation Equipment

(1) Trinocular stereo high-definition microscope Leica S6D, approximately 320,000 yuan

(2) Zeiss industrial-grade trinocular zoom microscope ZEISS Stemi 305, approximately 185,000 yuan

(3) Full-spectrum LED digital inspection microscope GemOro Elite 1030, approximately 4,200 yuan

(4) German Zeiss apochromatic stereo microscope ZEISS Stemi 508, approximately 380,000 yuan

(5) German Leica stereo microscope Leica S9, approximately 85,000 yuan

6. Cleaning and Maintenance Equipment

(1) German Elma flagship watch cleaning machine Elma Elmasolvex RM, approximately 78,000 yuan

(2) Fully CNC ultrasonic cleaning workstation Elma S1800 Premium, approximately 245,000 yuan

(3) German Elma Elmasonic Select 900, approximately 192,000 yuan

(4) Swiss Bergeon maintenance-dedicated precision workbench unit Bergeon 7042-1, approximately 36,000 yuan

7. Polishing and Refinishing Equipment

(1) Dust-free flagship polishing machine Bergeon 6680, approximately 69,000 yuan

(2) Linear brushing machine MKS 9050, approximately 96,000 yuan

(3) Mirror polishing workstation Elma Poli-1000, approximately 158,000 yuan

(4) German Horotec multi-function polishing system MSA 15.200, approximately 113,000 yuan

8. Precision Turning and Milling Processing and Repair Equipment

(1) Full set of compound precision watch lathe (with milling and grinding accessories) Bergeon 5412-B-C, approximately 146,000 yuan

(2) Hydraulic precision case back press workstation Bergeon 5500, approximately 19,500 yuan

(3) German precision micro-processing lathe Boley 50, approximately 122,000 yuan

9. Automatic Winding Power Reserve Simulation Testing Equipment

(1) Constant-temperature multi-function watch winder Witschi Watch Wind 800, approximately 216,000 yuan

(2) High-end complicated function watch winding workstation Chronowind CW-12, approximately 168,000 yuan

10. Movement Demagnetization Fault Repair Equipment

(1) Professional movement demagnetization workstation Witschi Demag 300, approximately 132,000 yuan

(2) Dual-circuit demagnetizer Bergeon 6500, approximately 48,000 yuan

(3) Demagnetization and magnetic field measurement all-in-one machine Witschi Teslascope II, approximately 11,000 yuan

(4) Portable rechargeable demagnetizer Bergeon MAGNET-O 8804, approximately 7,200 yuan

11. Movement Precision Assembly and Lubrication Tool Set

(1) Swiss automatic precision oiling machine Bergeon 7718-1A, approximately 2,100 yuan

(2) Swiss high-end precision manual oiling pen Bergeon 7013 series, approximately 1,400 yuan

(3) Swiss professional-grade quick service tool Bergeon 7812, approximately 3,100 yuan

(4) French top-grade anti-magnetic precision tweezers Dumont No. 12, approximately 1,800 yuan

(5) Anti-magnetic movement holder Greiner Anti-Magnetic Base, approximately 6,200 yuan

(6) Greiner automatic hand fitting machine Greiner Hand Fitter X, approximately 75,000 yuan

12. Supporting Air Source and Workshop Auxiliary Core Equipment

(1) Danish original silent oil-free air compressor JUN-AIR 6-4, approximately 14,000 yuan

(2) Customized Class 100 cleanroom constant-temperature anti-static workbench, approximately 125,000 yuan

13. Precious Metal and Gemstone Identification Supporting Equipment

(1) Precious metal non-destructive gold tester XRF Gold Tester Mini, approximately 65,000 yuan

(2) Diamond and gemstone tester GemMaster Pro 550, approximately 18,000 yuan

14. Temperature and Humidity Environment Simulation Testing Equipment

(1) High-low temperature alternating timekeeping test chamber (customized watch-dedicated constant-temperature constant-humidity test chamber), approximately 276,000 yuan

15. Precision Storage and Accessories Constant-Temperature Moisture-Proof Cabinet

(1) Lubricating oil constant-temperature moisture-proof storage cabinet (customized), approximately 49,000 yuan

(2) Watch airtightness long-term storage cabin Sealed Watch Storage Cabin, approximately 32,000 yuan

III. Repair Items and Charg